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SalaryThis is a Full Time position working a combination of 1st and 2nd shift. Weekend availability is also required.
This position is eligible for full benefits (medical, dental & vision), 401K, paid vacation, DailyPay, tuition reimbursement, free downtown parking, free employee meals, hotel and restaurant discounts and more.
Job Description:
The Spa Manager will be responsible for all aspects of a hotel wellness and spa for the JW Marriott Grand Rapids and some responsibilities at the Amway Grand Plaza. Responsibilities ranging from budgeting, financial, service level performance, service programs, and day-to-day operations. The Spa manager will also be responsible for training, supervising, retaining and motivating a group of qualified team of professionals by achieving sales goals, business objectives and spa profitability. The Spa Manager will directly be responsible for maintaining customer satisfaction and spa operations at a luxury level hotel environment.
Ideal Candidate:
- Three years’ previous spa management experience
- Technical spa experience or background preferred
- Luxury Marriott Brand training preferred
- Must be able to work in a fast-paced environment, handle pressure well, self-motivated, adaptable to change and very detail oriented.
- Must have strong financial acumen and advanced analytical abilities.
- Excellent communication and listening skills, as well as advanced computer knowledge.
- Must have enthusiasm and possess excellent customer service skills
Duties and Responsibilities:
- Adhere to the Spa operational budget for the JW Marriott Grand Rapids
- Establish and enforce internal costs and labor control.
- Manages supply inventories and purchasing control, including uniforms.
- Assist in revenue enhancement programs.
- Oversees retail product research, product selection and purchasing, product display.
- Implement spa related marketing strategies, collateral and promotional activities in conjunction with the hotel’s Marketing team.
- Be up to date with current salon and spa trends.
- Drive spa group sales and manage bookings by working with the sales and events teams and local convention bureau.
- Responsible for analyzing financial budgeting, forecasting, yield management.
- Manage personnel under own supervision including hiring, guiding, directing, developing, training counseling, discipline and evaluations.
- Oversee the compliance of state laws regarding, pool and fitness standards, spa health standards, insurance requirements and provider license and renewal.
- Assist in the development and motivation of the spa team: ensure established service levels are consistently achieved in compliance with Hotel standards, Marriott Quality Assurance and Marriott Brand Standards.
- As a hotel department manager working with multiple hotels work with other hotel departments to build a strong relationship to create a seamless guest experience.
- Responsible for attending and holding numerous, hotel wide meetings and communicating relevant information to spa staff.
- Maintain a positive attitude and contribute toward a quality work environment.
- Be flexible with your schedule, supporting the needs of the spa.
*Note* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required by their manager to perform other job-related duties.
