Manager, Security

The Manager of Security is responsible for the security and safety of all guests, employees, and assets at the Kia Forum. The Manager will oversee the Security Operations Command Center and Security Supervisors. This position will work in collaboration with the third-party event security vendor, electronic security vendor, explosive K9 detection vendor and security representatives from visiting tours. This position will report to the Director, Security.

Principal Duties and Responsibilities

• Responsible for providing the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Kia Forum.
• Support the development and implementation of access control plans and strategies designed to maximize screening effectiveness while minimizing guest wait time.
• Highly responsive to emergencies in a fast paced, time sensitive environment.
• Respond to and handle any escalated issues or emergency situations appropriately, and notify upper management immediately of any concerns, issues, or volatile situations.
• Ensure consistency and a high level of execution by security personnel of all policies, standards, and procedures.
• Ensure adherence to established best practices for incident reporting, forensic video review/retention and maintaining electronic records for review by executive level personnel.
• Develop pre-event security plans and intelligence gathering for all events at the venue. Present any high-risk scenarios to the Director, Security.
• Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues using the Kia Forum's venue management system.
• Attend and participate in event production meetings to ensure all stakeholders are aware of any security requirements or concerns.
• Ensure walk-throughs of the entire venue are conducted by trained security staff to ensure adequate security for events, a show ready environment and participate in VIP ingress/egress.
• Ensure that the Security Command Center is adequately staffed at all times, working with the third-party security team. Keep the Director, Security informed of any staffing issues.
• Responsible for ensuring CCTV systems are running properly and contacting the third-party vendor for preventative and emergency maintenance when necessary.
• Complete video reviews and investigations for companywide matters and legal issues.
• Review camera scopes of view and ensure 100% camera coverage in and around the venue.
• Assist with legal depositions regarding video footage and investigations conducted.
• Functional understanding of OpenPath, Avigilon, credentialing system, ISS 24/7, and TractionGuest.
• Actively seek creative and cost-effective solutions in the Company's overall operation by demonstrating continual fiscal responsibility in the oversight of invoices, scheduling, and equipment needs.
• Position will report to and collaborate with the Director, Security on daily operational matters.

QUALIFICATIONS:

• Minimum 3-5 years of prior experience directly responsible for managing all aspects of both the physical and electronic security posture in a large venue.
• The ideal candidate will have a minimum of 3-5 years Security/Operational management experience in a large venue; knowledge of high-level event operations, sports, or theatre operations within a sizeable entertainment venue.
• Must maintain the integrity and confidentiality of internal and external, sensitive information.
• Proven track record with implementation of electronic security measures and physical security measures is required.
• Significant experience with access control measures, screening operations, and VIP security is required.
• Proven track record in developing security plans, physical security assessments and risk assessments is essential.
• Ability to manage cross functional teams and building relationships is essential.
• Knowledge of local public assembly and fire codes required.
• Knowledge of fire evacuation procedures/drills and other contingency measures required.
• Experience working with city, state, and federal agencies.
• Ability to engage and develop collaborative relationships and influence within a team and across functions, even without direct reporting relationship.
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group.
• Comfortable with managing conflict and responding to customer problems with a sense of urgency.
• Ability to demonstrate success in managing multiple tasks while under tight deadlines.
• Ability to hold team accountable for outcomes and monitor performance.
• Successful track record of measuring improvements in customer satisfaction and loyalty
• Demonstrated experience coaching, mentoring, and developing staff to perform at high levels.
• Proactive self-starter and able to work collaboratively.
• Proficiency in Microsoft Office.
• Demonstrated experience with alarm systems, video systems and access control systems.
• Excellent verbal & written communication, organizational and time management skills required.
• Possess exceptional attention to detail and strong follow-up skills necessary.
• Demonstrates integrity, tact, diplomacy and a commitment to company values, and principles while ensuring the utmost consistency.
• Skilled at working collaboratively and in a team environment.
• Strong interpersonal/customer service skills
• Able to work under pressure and meet deadlines, while managing multiple tasks.
• Must be able to work a flexible schedule inclusive of evenings, weekends, and holidays. May have split days off.

Compensation:

Target salary range for this role is $75,000 - $90,000 per year.

Direct Supervision:

• 6 Full-Time Supervisors
• 5 Part-Time Supervisors

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Benefits and Perks

We offer a competitive benefits program, including:

• Medical, Dental and Vision plans
• 401(k) plan with company contribution
• Wellbeing Allowance of up to $1,000 per year
• Financial Education and Wellness Program, including access to Certified Financial Planners
• Paid vacation and sick time
• Paid parental leave
• Flexible Spending Accounts (Medical and Dependent Care)
• Company-paid Long Term Disability insurance
• Company-paid Life and AD&D Insurance
• Voluntary Life Insurance options for employee, spouse and children
• Employee Assistance Program
• Mind health support via Modern Health and Headspace