BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.
- Expected to meet key sales and member experience goals through community engagement, ongoing performance coaching, and accountability.
- Provides ongoing coaching, mentoring, and training to develop and encourage employee performance. Assists employees in skill building and offers guidance in planning for career goals.
- Meets with staff on a regular basis for the purpose of conducting performance evaluations, using BECU competencies as performance measures.
- Ensures timely and accurate services are provided to the membership by providing managerial leadership, direction, and effective monitoring of performance.
- Manages branch service level adherence, review and analyzes reports and level sets service expectations. Manages the schedule accordingly to plan for forecasted volumes.
- Supports the development of brand awareness and the BECU value proposition to create opportunities within communities that drive membership and production.
- Sets sales and service excellence expectations with team members. Reinforces and encourages positive behaviors through team and individual recognition, while coaching and challenging behaviors that require remediation.
- Assists the District Director in the management of the annual budget for the branch and ensures expenses stay within approved levels.
- Develops and maintains an effective working relationship with the staff, members, business partners and the retailer or property management.
- Ensures that all team members comply with policies, procedures, and Credit Union regulations as well as ongoing training requirements.
- Serves as primary contact for BECU facilities department and branch landlord or property management company. Meets and maintains all BECU environmental brand and facilities requirements.
- Partners with Recruiting to hire top talent to meet the staffing needs of the district/branch.
- Have a general knowledge of the various functions and procedures for all departments of the Credit Union. Ensure information is accurately discussed with the field of membership and staff.
- Maintains effective communication with all Credit Union employees to ensure coordination and exchange of information for accomplishing Credit Union goals.
- For the purpose of attaining Credit Union goals, it is the responsibility of each employee to strive for the continuous improvement of processes and quality of service.
- Perform additional duties as assigned.
- Bachelor’s degree or equivalent related experience required.
- Minimum three years of leadership experience required. Leading a team of at least four direct reports preferred.
- Financial institution experience preferred.
- Minimum four years of experience in a sales, retail or banking environment required.
- Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO).
- Ability to plan, organize and implement projects in a timely manner.
- Strong attention to detail and the ability to multi-task effectively.
- Strong training, mentoring, and sales skills.
- Excellent conceptual and problem-solving skills. Ability to resolve complex problems with minimal guidance.
- Ability to exercise confidentiality and discretionary judgement.
- Effective relationship development and marketing skills, with the ability to motivate and train staff in these areas.
- Ability to effectively present information and/or training to individuals and groups.
- Ability to create a sales/service environment and motivate staff.
- Effective leadership and negotiation skills.
- Proficient math skills, with a high degree of accuracy.
- Ability to work a flexible schedule to meet the needs of the branch.
BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.