Manager, Residential Home Inspector

Home Partners of America, a Blackstone portfolio company, provides paths to homeownership for people who might not otherwise have one, empowering thousands of households to choose quality single-family homes with transparent, locked-in pricing and the power to rent, buy, or walk away with no hidden fees and no strings attached. Today, we offer a range of leasing options to give more people a chance to live in great communities across the U.S., as well as complementary services to help our residents strengthen their credit and navigate the homebuying process.

At HPA, our mission is to "Enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love, is inspirational, our business model is unique and innovative, and our resident-led approach is closely connected to our Values:

• Be a Good Neighbor
  • At our core, we are dedicated to making a lasting, positive impact on the world. It's a commitment to our mission, our residents, and each other. We treat others with respect and embrace sustainable and inclusive practices that benefit everyone we serve.
• Go the Extra Mile
  • For us, it’s all about our residents. We give our work everything we’ve got and rigorously pursue excellence. We also champion a culture of continuous improvement to always help each other be better today than yesterday.
• Do the Right Thing
  • We lead each day with purpose and adhere to the highest ethical and professional standards. Integrity is our compass—we are committed to honesty, transparency, and accountability in everything we do.

We are tremendously proud of our programs and the positive impact we have on our residents and communities

Your Role

The Residential Home Inspector Manager’s main objective is to manage their cross-state functioning team. Ensuring their team upholds all company objectives, standards, and role requirements. While also liaising between their team and other internal and external partners. This role requires a candidate with a keen eye for detail, proven managerial success, and one who can manage a team remotely. This role may also include you holding a portfolio of your own to cover. This field position requires working from home or remotely and traveling up to 40% of the time within your home-based markets and their team’s home-based markets. The management sub-set will be regionalized on a national level. Duties and Responsibilities

What you will be doing:

• Monitor and manage performance of weekly walk and inspection completion rates
• Manage scheduling and prioritization of daily tasks and projects based on company priorities and volume and geographic locations
• Participate in interviews of new candidates
• Conduct quarterly visits for markets greater than 100 miles from your primary location and monthly visits for markets within 100 miles of your location.
• Assist in scheduling auxiliary inspections/property visits as internal team members need. This may include but is not limited to court appearances, eviction presence, rental assistance inspections, and utility activations.
• Complete weekly reviews of customer satisfaction scores as well as visit and inspection completion rates.
• Complete weekly individual touch base, mid-year, and end-of-year reviews for team members
• Ensure individual SOPs (standard operating procedures) and OKRs (Objectives and Key Results) goals are being achieved
• Conduct regular team meetings to ensure alignment with company goals and objectives.
• Provide ongoing training and development opportunities for Residential Home Inspectors to enhance their skills and knowledge.
• Generate detailed reports on inspection activities, including performance metrics, trends, and recommendations for improvement.
• Analyze data related to scope, quality, and vacancy walks to identify trends and areas for improvement. While helping build and maintain these data logs
• Monitor and manage Residential Home Inspector workload to ensure balanced assignments and timely completion of tasks.
• Collaborate with team members to set performance goals and track progress toward achieving them.
• Oversee the implementation of quality control metrics to maintain high inspection accuracy, thoroughness, and project completeness standards.
• Collaborate with the operations team to address and resolve any operational issues or challenges faced by the Residential Home Inspectors.
• Develop and organize market tour agendas and routes. In collaboration with other managers that cover the specified areas.
• Act as a point of contact for escalations and complex situations, providing guidance and support to operations as needed.
• Foster a positive and collaborative team environment, promoting open communication and a strong work ethic.
• Stay updated on industry best practices, regulations, and technologies to continuously improve inspection processes and methodologies.
• Serve as a liaison between the inspection team and other departments within the company to ensure seamless workflow and information sharing
• Attend, schedule, and administer departmental meetings with additional internal Managers to discuss strategy and tactics.
• Perform other duties and tasks as assigned

Requirements

• Bachelor's degree or relative experience in a related field
• Possess a Proven track record of people and process management
• Past experience in the Single Family Rental Industry
• A Passion for customer service
• The ability to have uplifting and tough conversations with their team
• Conduct all business in accordance with company policies, procedures, and all state and federal regulations
• Ability to process and implement procedural and technological process changes
• Possess the ability to lead by example
• Ability to travel to and visit your assigned territory and team up to 40% of the time

*Applicants holding a real estate license will need to have their license assigned to one of the company’s brokerages after 30 days of employment[AA8] .

Physical Demands and Work Environment

• The physical requirements outlined below are essential for successfully fulfilling the responsibilities of this role. We are committed to making reasonable accommodation for individuals with disabilities to ensure they can perform these duties effectively. The role may involve occasional lifting and/or moving of up to 75 pounds. Additionally, employees should expect regular use of hands and verbal communication. Furthermore, frequent standing, walking, sitting, reaching, balancing, stooping, kneeling, and crouching may be required while performing job tasks.

We encourage you to apply even if you don’t meet all of the qualifications!

Who is Home Partners of America?

Chicago-based Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Through its innovative Lease Purchase program, Home Partners offers residents transparent and flexible paths to homeownership, and its Choice Lease® program expands that mission to open up new homeownership possibilities for low-to-moderate-income families and historically under-represented communities. For more information, please visit www.homepartners.com.

Perks/Benefits:

Home Partners of America and Pathlight Property Management offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else!

• Competitive Pay
• Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave and eldercare/special needs.
• 33 paid days off to start (which includes PTO, Holidays, and personal days)

EEOC Statement:

Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.