Manager, Quality

JOB SUMMARY:
The Quality Manager has an excellent attention to detail and is responsible for monitoring and evaluating internal and external production processes, examining products to determine their quality, ensuring a company-wide commitment to Quality, and engaging with customers and gathering product feedback. Manages a small team across internal and external production that assures compliance with applicable quality standards, specifications, company policies, and regulations.

The Quality Manager plans, promotes, and organizes training activities related to product quality and reliability while reporting out quality issues, metrics, and trends. Works collaboratively across multiple functions to ensure products are compliant to applicable customer quality standards, safety specifications, company policies, and regulations. May manage others and/or a small team as required.

ESSENTIAL DUTIES & RESPONSIBILITIES:

This job description represents only the primary areas of responsibility; specific position assignments will vary depending on the needs of the department.

To perform the job successfully, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain and manage the Peerless quality programs, including activities, procedures & work instructions, for the company’s ASME “U”; ASME “R”; ISO-9001; 10CFR50, Appendix B; and US Navy programs.
• Perform internal audits to support all quality programs.
• Serve as the Company’s primary interface with outside agencies for quality program audits and re-qualifications.
• Manage documentation and processes related to welder qualifications to assure welders maintain requirements according to ASME processes. Support the development of new processes and qualifications, as needed.
• Manage our Non-Conformance Reporting (NCR) program and maintain visibility to the cost of quality.
• Assesses the product specifications of the company and its suppliers and compares with customer requirements.
• Writes quality procedures and provides training to the organization on the use of the quality procedures.
• Liaises with our customers’ quality team and internal and external auditors, representing our Company.
• Works with Purchasing and the supply chain to establish, implement and audit quality requirements for external suppliers.
• Experience with the setup and management of formal quality documentation according to all relevant quality programs. Ability to develop, maintain and revise quality manuals and procedures.
• Manage supplier qualification, maintenance, and audits.
• Manage workflow related to 3rd party inspectors that visit the Denton plant on behalf of our customers.
• Works directly with Operations, Engineering, Customer Service, Purchasing and Sales team to develop and validate processes designed to exceed customer requirements and on time delivery.
• Leads continual improvement projects to achieve quality objectives and metrics targets using LEAN principles.
• Ensures the execution of corrective action and compliance with customers’ specifications.
• Able to maintain digital information in an organized manner on a shared network with visibility to revision controls.

• Prepares monthly Quality reports: issues, metrics, and improvements.
• Assesses the impact of regulatory changes that affect operations, raises awareness, and ensures compliance.
• Performs other duties of a similar nature and level as assigned.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in engineering; required, Mechanical Engineering; preferred.
• 7+ years of experience as a Quality Engineering for industrial equipment manufacture
• Experience with ISO 9001 required.
• Experience with ASME codes for fabrication; required.
• Six Sigma and/or Lean Manufacturing experience; preferred.
• MS Office Suite; required.
• Experience with 8Ds, corrective action, and preventive action programs; preferred.
• CWI or ASQ Certification (Quality Auditor, Quality Engineer, Quality Improvement Associate); preferred
• Oil & Gas, Energy equipment industry-specific experience; preferred.
• Structural Steel and Piping equipment industry-specific experience; preferred

LICENSING/CERTIFICATIONS:

• ASQ Certification (Quality Auditor, Quality Engineer, Quality Improvement Associate); preferred

COMPETENCIES

KNOWLEDGE:

• Quality - Knowledge of tools, concepts and methodologies of QA.
• Manufacturing — Knowledge of production processes, costs, quality control, raw materials and other methods for maximizing the efficient manufacture and distribution of goods.
• Technical - Ability to read and interpret technical drawings and specifications including ISO/ASME and GD&T.
• Proficiency with ISO, Lean Manufacturing
• English Language-Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.

COMPETENCIES

SKILL IN:

• Mathematics - Using math to solve problems.
• Critical thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Strong written and verbal communicator, able to perform internal activities and external activities representing the company with suppliers, customers and other outside agencies.
• Management of Personnel Resources - Leading, motivating, developing, and directing people as they work, identifying the best people for the job.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

ABILITIES IN:

• Mathematical Reasoning-The ability to choose the right mathematical methods or formulas to solve a problem.
• Oral Comprehension-The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Written Comprehension-The ability to read and understand information and ideas presented in writing.

• Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.
• Collaboration and Team Building - The ability to promote and sustain a positive tone and working relationship within Segment cross-functional matrix.

ADA REQUIREMENTS (For U.S. positions only):

Positions in this function typically require typing, sitting, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

• Concentrated mental and/or visual attention. The work involves performing complex tasks to very close accuracy and quality specifications, or a high degree of hand and eye coordination for sustained periods.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of job.
• Compliance with company attendance standards.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

TRAVEL REQUIREMENTS:

Incumbents are expected to travel 15-20% of the time; site visits to suppliers and customer operations facilities are expected.

NOTE:

The above job description is intended to represent only the primary areas of responsibility; specific position assignments will vary depending on the business needs of the department.

JOB DESCRIPTION HISTORY INFORMATION:

Prepared by K.O’Connor; reviewed by D. Taylor

Date: 2024.02.29