Manager, Program Outreach

Responsible for implementing an established program reach strategy to deliver the Association’s Care & Support programs and services with a strong emphasis on reaching new, underrepresented communities with volunteer-delivered programs. Responsible for managing a prioritized portfolio of community partners and volunteers to achieve Care & Support goals and program performance metrics. The territories covered by this position are Luzerne, Lackawanna and Lehigh Valley counties.

Responsibilities

Essential functions and responsibilities include, but are not limited to:

• Maximizes innovative solutions, identifies and leverages best practices, conducts ongoing community assessment and continuous improvement, and manages issue resolutions to ensure success and excellent customer experience of the Association’s programs and services.
• Undertakes a public health approach to Care & Support activities in order to expand reach and focuses on health promotion, disease prevention, and early detection.
• Implements the established program reach strategy and Association’s common program delivery across a significant geography.
• Leading and conducting Community Forums to develop an informed and community-focused plan for service delivery.
• Ensures an adequate number of active volunteers are recruited to meet program needs through a comprehensive recruitment plan that leverages technology, tools and staff across all functions.
• Provides technical assistance, mentorship and support to Program Volunteers ensuring volunteer onboarding and accountability by regularly monitoring volunteer impact and taking action to improve volunteer performance.
• Drives ongoing retention and volunteer relationship management, including adoption of new tools and technology.
• Develops and leverages community partner relationships within and across constituencies, identifying opportunities to secure community partner action plans for expansion of Association programs and services.
• Manages local community outreach plans and leads community assessment process to expand program reach and program partners.
• Delivers on established program reach strategy by identifying, developing and managing a prioritized portfolio of community partners. Serves as the relationship coordinator for key, high-impact portfolio accounts.
• Collaborates with community networks, community organizations, service providers, nonprofits and institutions serving underrepresented communities to address health disparities and barriers to Care & Support.
• Implements grant-funded projects (where applicable) to achieve Association objectives, in accordance with enterprise grant policies and protocols.
• Knowledge of quality dementia care in long-term care communities and community-based organizations utilizing a relationship sales approach.
• Ability to lead efforts as needed to impact quality care.
• Promote the Association’s Dementia Care Practice Recommendations and associated programs/products.
• Represent the chapter as needed at community events and networking groups and refer consumers to 24/7 Helpline for 1:1 support and makes warm transfers as needed.
• Ensures timely and accurate reporting including ensuring data is entered into applicable software and systems (Personify, PVC, etc.).
• Model and foster behavior that contributes to a culture that values the staff/volunteer partnership and is consistent with the values, goals, and cultural beliefs of the Association.

Qualifications

• Bachelor's degree in related field or equivalent experience; three to five years of experience in volunteer, program and/or team management. Experience in community health and community mobilization is a plus.

Knowledge, Skills and Abilities

• Ability to represent the Association effectively to community partners, community leaders, corporate partners.
• Able to identify and cultivate relationships with community partners/organizations and diverse populations to create sense of urgency related to dementia awareness as a major health issue and motivate all to action.
• Proven experience in community service development and sustained program integration.
• General knowledge of community-based organizations and systems.
• Travel, including evening and weekend work required.
• Ability and willingness to travel up to 60% within the assigned territory by car. Travel in this case, is considered time spent away from the office, in the community, to fulfill the job goals. Must have valid driver’s license, access to reliable vehicle, good driving record and proof of automobile insurance.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Volunteer management: 3 years (Required)
• Program management: 3 years (Required)
• Dementia care: 3 years (Preferred)
• Community engagement: 3 years (Required)
• Presentation skills: 3 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Luzerne, PA: Relocate before starting work (Required)

Work Location: On the road