Address
Form of work
SalaryDescription
Job Information
Job Title: Manager Paratransit Outreach
First date of posting: 1/5/2024
Last date of posting: Open till filled.
NY Authority: TA/OA
Department: Paratransit
Division/Unit Customer Relations
Reports To: Director Paratransit Outreach
Location: 33-00 Northern Boulevard, Long Island City
Hours of Work: Managerial
Responsibilities
This position is critical in providing outreach to all Access-A-Ride (AAR) customers to educate and address the application and use of AAR service in accordance with the Americans with Disabilities Act (ADA). New and creative approaches must be implemented to allow for concise messages to reach our customers on the various changes to the service, such as the implementation of OMNY, the new MY AAR app, and the expanded E-Hail Pilot program.
Compensation
Salary Range $75,689 - $107,430 (G- 437 Points)
Education and Experience
Degree Required: Baccalaureate or equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.
Major Field of Study: Transportation, Business Administration, Communications, or satisfactory equivalent and five (5) years of satisfactory full-time experience
Total number of years' experience five (5) of which two (2) must be a Managerial/Supervisory capacity.
Desired knowledge, skills, and abilities:
Experience customer relations, communication and/or public relations with knowledge of the Americans with Disabilities Act as it relates to public transportation.
Knowledge of the American with Disabilities Act and State and City policies.
Excellent written, verbal, and interpersonal skills.
OtherInformation
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the Commission).
EqualEmploymentOpportunity
MTAanditssubsidiaryandaffiliatedagenciesareEqualOpportunityEmployers,includingwith respect to veteran status and individuals with disabilities.
TheMTAencouragesqualifiedapplicantsfromdiversebackgrounds,experiences,andabilities, including military service members, to apply.
