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Form of workJob Description
Job Title: Manager, Operations
Department: Operations
Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. If you’re looking for an opportunity to learn and grow as a professional in a mission-driven business with a supportive and positive culture, come work with us! We are looking for team members who are inspired by the opportunity to expand housing access and provide residents with paths to homeownership.
Your Role:
The Operations Manager’s main objective is to ensure a high-quality maintenance service experience for the resident and for the homeowner. You will control maintenance & repair expenses by providing oversight, coaching, and support to the Team Leads and Operations staff and come up with new ways to improve the process and technology. Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) are tracked to determine progress on this objective.
What will you be doing?
- Provide oversight and daily review of team performance, including but not limited to speed of execution, team decision quality, escalation and risk management, and customer service.
- Conduct routine shadowing sessions to ensure company standards are upheld.
- Relay company directives to the Operations Team, provide mentoring on new processes.
- Organize and host weekly team meetings, project planning, workshops, and job aid documents.
- Coordinate and provide coverage as needed for team members.
- Assist in interviewing, hiring, and onboarding of new operations staff.
- Work closely with the Vendor Management Team in expanding the regional vendor list and the Resident Services Team for ensuring a positive holistic resident experience.
- Conduct all business in accordance with company policies and procedures and all state and federal regulations.
- Attend scheduled mentoring and coaching sessions and training classes as assigned and regular meetings on policy, process, procedures, KPI monitoring, and budget tracking with Upper Management.
- Perform other duties and responsibilities as assigned as well as finding continuous improvement opportunities for the team to improve upon. You are a self-starter: see something broken? You take the necessary steps to resolve the issue.
What we look for:
Qualifications
- Bachelor’s degree or equivalent relevant work experience.
- Ability to quickly learn and teach new software.
- Process oriented and data driven.
- Ability to multitask, prioritize projects and tasks, manage time and work independently.
- Strong intrapersonal communication skills, both written and verbal.
- Possess strong negotiating, customer service, organizational, and time management skills.
Preferred Qualifications
- Knowledge of Home Partners policies on repairs, budgets, and authorizations.
- Knowledge of home systems, their renovation, and their repair & maintenance.
- Localized specialization of state laws pertaining to notices, SDA requirements, and regional standard home features and repairs; knowledge and compliance with Fair Housing.
Who is Home Partners of America?
Chicago-based Home Partners of America, a Blackstone portfolio company, provides access to high-quality single-family housing to individuals and families in communities around the U.S. Through its innovative Lease Purchase program, Home Partners offers residents transparent and flexible paths to homeownership, and its Choice Lease® program expands that mission to open up new homeownership possibilities for low-to-moderate-income families and historically under-represented communities. For more information, please visit www.homepartners.com.
Perks/Benefits:
We offer premier healthcare at affordable rates and access to 401K. Here are some amazing benefits you may not find anywhere else!
- Mental Wellness resources through Headspace & Ginger, Pet Insurance, Adoption assistance program, Compassion leave for pregnancy loss or failed adoption, and eldercare/special needs.
- 33 paid days off to start (which includes PTO, Holidays, and personal days)
- Hybrid working environment
EEOC Statement:
Home Partners of America and Pathlight Property Management are Equal Opportunity Employers and prohibits discrimination and harassment of any kind. All employment decisions including the decision to hire, promote, discipline or discharge are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex (including pregnancy, gender identity or sexual orientation), national origin, age, disability status, genetic information, veteran or any other status protected by the laws or regulations in the locations in which we operate.
