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SalaryAre you an entertainment news junkie? Do you thrill your friends with tales torn from famous and obscure sources about artists and performers of every ilk? Are you a bit of a data-head who's a little obsessed with entertainment charts, ranks, lists and stats? Do you knowingly smile to yourself as you watch a story's blow-up path, from the feeds to the web to TV, all fueled by the public's fascination with all things entertainment? And do you have an eye for fact-based stories and an understanding of the role data plays in their telling? If so, we'd like to talk!
Luminate is the preeminent entertainment data and insights company, unlocking access to the most essential, objective, and trustworthy data compiled from thousands of verified data sources. The beneficiary of industry consolidation, Luminate now houses what was once Nielsen Music, BDS Radio, SoundScan, Music Connect, Alpha Data and Variety Business Intelligence.
The Team:
Luminate is looking for a Manager, Operations to support our music reference data team. The ideal candidate is an experienced operational leader, passionate about flawless execution and operational excellence, and thrives in a fast-paced, data-heavy environment. A people advocate who can inspire and motivate others.
This hybrid position will be in our Tampa, FL office, and must work a Monday through Friday schedule. If you are not local to Tampa, FL and would like to be considered for this role, you must relocate yourself to Tampa, FL. Luminate does not provide relocation assistance.
The Role:
- Lead Luminate's Operations processing tasks
- Ensure SLAs are met and manage any instances of non-compliance
- Proficiency in advanced data analytics tools to extract insights and drive data-driven decision-making
- Identifying and implementing process improvements to enhance operational efficiency
- Establish team goals and drive execution
- Develop quarterly OKRs and direct the team's efforts to meet these objectives
- Developing and implementing policies related to music operations and compliance
- Understand Luminate's vision and guide the team to align with that vision
- People Advocate - Inspires & motivates others to higher performance
- Leadership skills with the ability to manage and motivate teams
- Evaluate team performance and identify opportunities for improvement
- Provide guidance and feedback to the team at regular intervals and as needed
- Collaborate closely with internal teams and clients to generate precise outcomes
- Document and socialize operational process requirements and SLAs
- Recognize business needs and prioritize operational support efforts
Who you are:
- Minimum of 2+ years of recent people management (preferred experience managing Royalties, Compliance, or Quality Control teams)
- Change management: Ability to lead and manage change initiatives, ensuring smooth transitions and employee buy-in
- Coaching expertise, outstanding communication, and strong interpersonal skills.
- Collaborative, team-oriented individual with a strong sense of integrity and professionalism
- Proficient technical abilities in managing intricate workflows and handling complex datasets.
- Developing and implementing strategic plans aligned with the organization's overall objectives.
- Strong Microsoft Excel and Google Sheets expertise
We would be over the moon if you have experience or skills specifically in:
- Knowledge in DSP and label operations, music industry supply chain management, or release planning
- Music metadata and/or DSP and label operations knowledge
- Knowledge of metadata standards (DDEX, ISNI, etc.)
- Experience in managing a hybrid workforce
What makes us shine:
- Our People! We are music fans and gamers, film buffs and social scrollers, technologists and subject matter experts, scientists and developers and analysts who take immense pleasure in making sense of the data that drives entertainment, so everyone can get paid and more art can be made. That's why we do what we do.
- Medical / Dental / Vision Insurance, 401K with matching, LTD, STD, and more. (100% paid for employees by the company with buy up options)
- 100% Confidential Employee Assistance Program (EAP)
- Hybrid Work - 3 in office working days and 2 remote days working from home
- Vacation / Time Off - You are empowered to do the things you enjoy outside of work too.
- Parental leave for the both primary and secondary parents
- Family Planning & ART Services
More About Us: Luminate has incredible 30 year history that has made us who we are today. We power the Billboard Charts, but we also inform the entire music industry with exclusive research, data and insights. We serve the television and film industry, providing deep meta-data on every major production and title.
Luminate is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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