Address
Form of workOverview
One of America's largest retailers is seeking a growth-oriented Manager of Loyalty Partnerships to assist in the management and growth of the benefits suite within a multi-tender loyalty program. Reporting to the Director of Loyalty Operations, this manager will be an integral part of building a robust suite of partners and benefits that drive Member engagement and retention.
Responsibilities
Requirements
One of America's largest retailers is seeking a growth-oriented Manager of Loyalty Partnerships to assist in the management and growth of the benefits suite within a multi-tender loyalty program. Reporting to the Director of Loyalty Operations, this manager will be an integral part of building a robust suite of partners and benefits that drive Member engagement and retention.
Responsibilities
- Assist in the development of a partnership program and monetization model to drive revenue and profit as an independent business unit within the organization
- Develop a partnership strategy that aligns with key loyalty segments to drive engagement and retention across the loyalty portfolio
- Support the development of a partnership program construct within the first 60 to 90 days with a timeline to execute key milestones within the first 1 to 2 years.
- Work with Director of Loyalty Operations and Analytics & Insights teams to deliver executive read outs and stakeholder updates.
- Own the day-to-day management of the Membership & Loyalty benefits suite
- Identify gaps in the Membership & Loyalty benefits suite and collaborate with Business Development, Operations, and Marketing teams to assess and prioritize 3P solutions
- Collaborate with existing partners to craft multi-tiered Member-Only offers and experiences
- Oversee brand governance in Partner-driven marketing assets
- Collaborate with cross-functional marketing teams to drive Member engagement through Partner-driven promotions and campaigns
- Secure competitive evergreen and limited time offers or experiences based on Member insights and industry trends
- Forecast, measure, and report on results for co-branded marketing campaigns
Requirements
- Hybrid Role; ability to commute to the Downtown Chicago or Lincolnshire Offices 20-40% of the time
- Bachelor's Degree in a relevant field (Marketing, Sales, Communications, Advertising, etc.)
- 3-5 Years of relevant experience (Marketing, Operations, Project Management, etc.)
- Highly collaborative, and results-driven
- Proven track record executing short and long-term KPIs at a large enterprise or agency
- Strong understanding of marketing and promotions foundations, systems, and processes
- Strong analytical, presentation, and communication skills
- Experience establishing and maintaining relationships with all levels within an organization
- Project Management competencies are a plus
- Willing to travel up to 10% of the time
