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Form of workAbout Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian's Network Operation Center is responsible for remotely operating and maintaining Rivian's internal and external charging networks. We are looking for an experienced Manager who will lead a team of Team Leads, NOC Engineers, and Specialists. The Manager of the Network Operations Centers will report to the Director, Charging Service Operations.
Responsibilities
Qualifications
Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants:$121,000 to $150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
Rivian's Network Operation Center is responsible for remotely operating and maintaining Rivian's internal and external charging networks. We are looking for an experienced Manager who will lead a team of Team Leads, NOC Engineers, and Specialists. The Manager of the Network Operations Centers will report to the Director, Charging Service Operations.
Responsibilities
- Be a good human, build an excellent team, and deliver at scale by: promoting collaboration; modeling empathy, integrity and humility; embracing innovation while driving accountability; and, navigating ambiguity via sound judgement
- Manage a team of Team Leads, NOC Engineers, and NOC Specialists
- Hire and develop team talent
- Work with your teams to develop and decide on internal targets for NOC operations, including case and work order management metrics, system performance metrics, and financial metrics, and ensure targets are met or exceeded
- Serve as a key cross-functional leader as we collectively create and operate seamless charging experiences in collaboration with Go-to-Market, Product, Engineering, Manufacturing, Deployment, and Service Operations teams
- Provide operational requirements and feedback loops as we continue to build and refine key support functions enabling us to successfully operate fielded systems (e.g., digital systems, case management system, charging system software, etc.)
- Lead structured processes to evaluate, accept and operationalize firmware releases
- Lead fault trend analysis and systematic improvements in proactive service operations
- Manage day-to-day NOC activities and perform additional responsibilities as assigned, including rotating weekend on-call coverage
- Drive continuous improvement in NOC operations and charging network reliability through data-informed operations and decision making
Qualifications
- Bachelor's or Master's degree in Computer Science/Networking, Information Technology/Systems, Electrical or Mechanical Engineering, Business Administration, Management, or related discipline
- 6 or more years of relevant experience including at least 2 years managing a team
- Understanding of charging standards and protocols: OCPP, ISO 15118, CCS, J1772, NACS, etc.
- Experience using case management tools (e.g., Salesforce, ZenDesk, ServiceNow, etc.)
- Excellent written and oral communication skills
- Team player mentality, with a willingness to assist and team others on the team
- Proven track record of successful problem-solving skills with a strong sense of ownership and urgency
- Required to communicate using telephone, email, and other digital means of communication
- Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
- Ability to sit, stand, and walk for 8-10 hours per day
- Willingness to commit to 25% domestic travel
Pay Disclosure
Salary Range/Hourly Rate for California Based Applicants:$121,000 to $150,000 (actual compensation will be determined based on experience, location, and other factors permitted by law).
Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.
Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
Candidate Data Privacy
Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.
Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.
Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.
Please note that we are currently not accepting applications from third party application services.
