Manager, Mortgage Loan Processing

About MCU:

At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 500,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people.

Overview:

At MCU we believe that providing a path to homeownership will help drive generational wealth and reduce poverty. Our mission is to make homeownership a reality for all of our members. As Manager, Mortgage Closing you’ll bring significant closing experience, a commitment to delivering great member service, and make the home buying experience enjoyable for our members. You’ll focus on building a foundation from which the department can grow and scale. Responsible for establishing core principles and practices in the processing areas such as disclose accuracy, document preparation and review, guideline adherence, and timeline management.

Responsibilities:

Specific duties include, but are not limited to, the following:

• The Mortgage Processing Manager is responsible for managing a team of Mortgage Processors who are responsible for facilitating the processing loans within established guidelines, ensuring regulatory and organizational policies and procedures are adhered to
• Ensure the processing team achieves and maintains the highest levels of productivity and efficiency
• Manage the daily operations of the processing department to ensure the highest level of accuracy and turn-around times are achieved. Provide direction to loan processors regarding complex loans/issues.
• Resolves day-to-day issues, answers questions, and resolves any problems that may arise
• Oversight of HMDA data accuracy, checking all HMDA related fields within the LOS for LAR processing.
• Establish and maintain loan cycle times and member service levels, provides input to established department goals and implements tactics to ensure metrics and/or goals are met
• Collaborate with internal departments and external stakeholders to resolve any issues or discrepancies that may arise during the processing of a loan. Play an active role in pipeline management meetings, reducing friction in the loan lifecycle process to meet mortgage SLAs.
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, partners and vendors.
• Maintain up-to-date knowledge of industry regulations, best practices, and market trends related to mortgage processing. Performs related duties as assigned. Responsible for regular and predictable attendance including punctuality
• Enforce adherence to all state and federal regulations, mortgage lending and underwriting guidelines, and RESPA requirements while verifying loan applications from prospective home buyers, creating loan files, and processing loan closings
• Promotes and maintains a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, partners and vendors.
• Performs related duties as assigned.
• Responsible for regular and predictable attendance including punctuality
  
  

Requirements:

• Bachelor’s degree of equivalent work experience.
• Minimum Seven years of mortgage processing experience.
• Thorough knowledge of Fannie Mae and all other secondary market guidelines.
• Knowledge in the areas of TRID, Appendix Q, RESPA, MDIA, HMDA, TILA, ECOA, FCRA, Fair Lending
• Familiar with MortgageBot and DocMagic a plus
• Ability to work extended hours when required.

Competencies:

• Excellent problem solving skills.
• Strong written and verbal communication skills.
• Ability to effectively prioritize tasks and meet deadlines;
• Must be flexible and adaptable in a changing environment;
• Proficiency in Excel and Microsoft Office Suite.
• Strong PC skills,
• Self-motivated, ability to communicate within a team to solve issues and drive results, positive attitude.
• Requires attention to detail and organizational skills.
• Highly Ethical

Why you’ll be a good fit:

Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following:

Results – You’ll look to achieve the best outcomes for our members. Continuously track and measure everything, and use it to always improve. Be proactive, not reactive.

Agility – You’ll remain agile in your decision making, planning, and delivery; using curiosity and creativity to see situations from all perspectives.

Integrity – You’ll act professionally and positively. Build trust, be upfront and communicate thoroughly.

Teamwork – You’ll work to achieve common goals as part of ONE TEAM.

Ownership – You’ll hold yourself and others accountable and remain committed to our obligations while caring about the outcomes as much as an owner would.

Belonging – You’ll embrace and environment in which any individual or group can be and feel welcomed, respected, supported and valued.

We stand by our mission to connect our members and communities with an exceptional financial future and we are looking for individuals who share this same purpose to take this journey with us.

What we can offer you:

Competitive compensation, medical and dental benefits.

401K with employer match

Flexible paid time off

We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Municipal Credit Union (MCU) is an Equal Opportunity Employer.

Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.