AddressWhy USAA?
Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
The Opportunity
As a dedicated, Manager, Learning and Development, you will manage a team in the assessment of learning needs, development, and implementation of learning solutions. You will consult with clients to develop action plans to close human performance gaps and drives execution leading to positive impact on business results. You’ll identify development needs, definition of learning requirements, and creation of learning paths and govern portfolio of learning solutions community in support of USAA strategies and operational plan.
This opportunity is specifically targeting highly experienced and qualified candidates to lead the Instructional Design and Development segments into the future of efficient and effective AI-driven learning experiences where innovation, adaptability and nimble program/project management skills are key ingredients of success. You will help develop a highly skilled workforce that is fit for the job role, embodies our sales and service expectations, and serves the membership with excellence. Join us in making the learner experience a Distribution and Service advantage while enabling superior performance and Mission Accomplishment.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in San Antonio, Phoenix, Tampa, Colorado Springs, Chesapeake or Charlotte.
Relocation assistance is not available for this position.
What you'll do:
- Ensures the most effective instructional delivery and measurement techniques are utilized and the performance objectives are met.
- Ensures effective facilitation of learning discussions, learning activities, coaching and small group interactions.
- Manages and instructs employees in multiple learning environments.
- Diagnoses learner performance problems, determines underlying causes and provides recommendations to improve performance.
- Evaluates, manages, and coaches teams by providing feedback that leads to sound business results.
- Plans, organizes, monitors and controls Learning projects using appropriate tools and techniques, ensuring efficient and effective utilization of resources.
- Accomplishes the objectives of the Learning project according to specification, on time and within budget.
- Ensures the collection of data on learning program effectiveness.
- Collaborates with Instructional Design on the analysis and evaluation of learning solutions.
- Identifies opportunities and facilitates detailed continuous improvement plans of process and program improvements.
- Builds and oversees a team of employees for assigned functional area through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
What you have:
- Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years of progressive operational experience to include training design, development, facilitation and/or deployment.
- 2 years of direct team lead, supervisory or management experience.
- Advanced knowledge and experience with Microsoft Office Products (Excel, Word, PowerPoint).
- Demonstrated ability to clearly communicate complex ideas and concepts to others.
- Experience designing or collaborating custom learning/training programs and/or solutions.
- Command of basic curriculum Design and adult learning principles.
- Experience and/or knowledge of needs assessment and curriculum design for diverse audiences and on a broad range of topics.
- Experience and knowledge of implementing aspects of evaluation models for determining training effectiveness (i.e., Kirkpatrick Model).
What sets you apart:
- 6 years of experience in instructional Design and Development to include taking routine to moderately complex learning topics and writing content/developing graphics to make them consumable and easy to understand.
- 2 years of direct/formal leadership experience managing an instructional design/development team.
- Demonstrated experience using Articulate 360, Adobe Creative Cloud (Audition, Dreamweaver, Photoshop, Acrobat, Premier Pro, After Effects, Illustrator) and similar tools.
- Ability to organize, rank and manage rapidly changing priorities while using strong project management skills.
- Experience/adept at effectively leading a remote workforce.
- 2 years of experience within the insurance or financial services industry.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990 - $172,000.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
Relocation assistance is not available for this position.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
