Manager, Investor Services, Hedge Fund Services

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust Hedge Fund Services is a global fund administrator, specializing in administering assets of complex Hedge Funds. The successful candidate will be an ambitious self-starter who has demonstrated the ability to function in a dynamic, fast-paced and demanding environment. The Investor Services function of Hedge Fund Services is responsible for managing the communication with and activities of fund investors on behalf of our clients.

Key Duties and Responsibilities:

• Manage a team servicing a large strategic fund manager.
• Work directly with key client personnel for onboarding new funds, monitoring monthly/quarterly deliverables and KPIs, collaborating on strategic projects, and resolving client service issues.
• Serve as a client escalation point for issues, providing direction and judgment calls for internal team while providing necessary client communication to resolve external issue.
• Provide oversight over the preparation and review for various Investor Services processes such as AML and investor due diligence, capital activity transactions, investor onboarding, and investor reporting.
• Organize the work of the team, assign tasks, set short-term priorities, monitor all activities and ensure timely and accurate completion of the work.
• Serve as a client escalation point for issues, providing direction and judgment calls for internal team while providing necessary client communication to resolve external issues.
• Work closely with technology resources to troubleshoot issues and scope new or desired functionality.
• Consistently look to streamline and automate the reporting/analytical processes with the use of technology.
• Assist in building a high-performance team through learning, development, mentoring and recruiting.
• Conduct performance management and career development processes.

The successful candidate will benefit from having:

• Knowledge/Skills:
• Excellent oral and written communication skills.
• Highly flexible and adaptable to change.
• Proven ability to organize a demanding workload and manage multiple tasks simultaneously, with accuracy.
• Leadership and organizational skills are needed to prioritize assignments and provide feedback to staff.

Experience:

• 10+ years’ experience working for either a Hedge Fund or private equity fund or a financial services administrator with client and investor exposure.
• Previous management experience.
• Accounting experience/exposure is helpful.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the “Apply” button below.