Manager, HR Shared Services

Applied Systems, Inc., a worldwide leader in insurance technology, is seeking a collaborative, analytical, and detail-oriented Manager, HR Shared Servicesto join our People Operations team. The People Operations team, or POPS for short, is a key contributor to Applied’s talent management strategy as the organization builds, aligns, and scales a proactive and strategic HR function to meet the ongoing needs of the business. Our People team is comprised of People Business Partners, Operations, and Centers of Excellence designed to support a global, industry- leading technology insurance company.

This is an exciting time to join our People Team as we pursue a multi-year strategic roadmap of high-impact, employee-centric initiatives. As the Manager, People Operations, you will lead our POPS Shared Services team and plan, design, and implement innovative capabilities that deliver high-quality, scalable HR services across the organization.

What You’ll Do

• Plan, design, and implement the POPS Shared Services function from initial setup, monitoring, evaluation, and continuous improvement
• Manage the day-to-day activities and sta within the POPS Shared Services function to ensure quality and consistency of service delivery
• Lead the design, delivery, and adoption of Employee Self-Service (ESS) and Manager Self- Service (MSS) capabilities
• Research and recommend systems, tools, processes, and procedures that reduce manual eort and enable self-service
• Partner across POPS and the broader People Team to ensure seamless and ecient service delivery; serve as the primary point of contact for stakeholder queries and concerns
• Monitor and analyze POPS service metrics to assess operational eciency, guide team performance, and inform future POPS strategies

What You’ll Need to Succeed

We’re looking for someone who:

• Can work remotely or in any of our Applied Systems offices

Your experience should include some or all of the following:

• At least 6 years of progressive experience in an HR role, with at least 2 years with direct management responsibilities
• Demonstrated experience in setting up and optimizing a people-centric, outcome- focused HR Shared Services function
• Deep understanding of HR processes, systems, and best practices
• Demonstrated experience applying established and emerging technologies that drive eciency and self-service within HR, such as Robotic Process Automaton (RPA), chatbots, generative AI, etc.
• Excellent people leadership and decision-making skills
  
• Outstanding organizational and time-management abilities
• Strong analytical and creative problem-solving skills
• Procient computer skills, including HR Information Systems (UKG preferred but not required) and Microsoft Oce Teams, Excel, Word, PowerPoint, and Outlook
• Bachelor’s degree or equivalent combination of education and experience to successfully perform the job responsibilities
  • We proudly support and encourage people with military experience, as well as military spouses, to apply

What You’ll Gain

Benefits from Day One

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

Work-Life Balance

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off

Empowering Career Growth and Success – We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.

What We Value

We strive for excellence at every turn to be the best at what we do. We invest in talent, care about our people and are empowered by the results of our work. We fulfil the promise of insurance – safeguarding and protecting what matters most in people’s lives. And there is no more important job than that.

Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status.

Who We Are

For more than 35 years, Applied Systems has created innovative technology for the global insurance industry. Today, we are a rapidly growing software leader that is revolutionizing the way agencies and brokerages succeed.

We are smart and curious people in a tech-first environment that champions bold and powerful thinking. We are transforming a complex industry through digitization, automation, and innovative new partnerships. Together we are driving the industry fearlessly forward.

It’s an exciting time at Applied. You can do big things here, in an environment that supports creative thinking and bold ideas. Visit http://www.AppliedSystems.com for more information on how you can challenge what’s possible.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

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