Manager - Hr Onboarding

The Manager, HR Onboarding is responsible for ensuring a seamless experience for new hires and transitions via internal mobility opportunities within the organization. The role is responsible and accountable for organizing, streamlining, and overseeing the HR Shared Services Onboarding process for VCU Health System.
This role reports to the AVP, HR Service Delivery and has a matrix reporting relationship to Talent Acquisition leadership. This role oversees the end-to-end process from offer to hire while ensuring the candidate has an efficient process to prepare them for employment.
The Manager, HR Onboarding is responsible for setting performance metrics and service level agreements for roles supporting the new hire onboarding process. In addition, this role will work closely with vendors for implementation and optimization of process and technology used to onboard new hires, transfers, volunteers, and contingent workers.
Finally, the Manager HR Onboarding will coordinate and lead projects to enhance the effective delivery of the pre-hire processes and procedures.

Essential Job Statements

• Oversee process of effective and efficient completion of new hire pre-employment to include, but not limited to background checks, education and licensure checks, screening and other requirements needed.

• Establish efficient monitoring process of background checks to include efficient dashboard reporting.

• Establish and drive goals for continuous improvement efforts in the pre-hire, background check, drug screen, employee health appointments, etc.

• Coordinate the team’s workload, ensuring issues are prioritized, handled, and or escalated promptly

• Act as a liaison between HR Centers of Expertise as well as Hiring Managers as needed to resolve issues and implement processes/programs.

• Manage the development and maintenance of relevant statistics, reporting, and detailed analyses for the HR Onboarding function, including but not limited to reporting on crucial operation performance metrics and efficiency.

• Act as the point of contact for escalated inquiries, requiring a high-level knowledge of HR processes and applicable laws to ensure compliance and alignment to company pre-hire, onboarding, background check, drug program policies, procedures, licensure requirements, and to improve service delivery offerings.

• Hire, train, develop, coach, and complete annual reviews for a team members Onboarding Specialists.

• Ensure audits and checks on transactions and processes are completed to ensure accuracy, data integrity, efficiency, and compliance.

• Initiate, design, and deliver process improvement initiatives by identifying opportunities and developing scalable solutions across the team's portfolio.

• Escalation point for pre-adverse actions for both background checks, drug screening, and other required programs

• Lead ongoing continuous improvement activities for the team to enhance current processes and lead new team services

• Maintain the confidentiality of all information, protects the assets of the Company, report non-compliance, and adhere to all applicable federal, state, and local laws and regulations, and company policies and procedures.

• Ensure responsibility and visible commitment of diversity, equity and inclusion strategy, programs, and initiatives through collaboration and implementation of initiatives across the health system.

• Perform other duties as assigned and/or participates in special projects in order to support the mission of VCUHS and the Human Resources Department.

Patient Population

Not applicable to this position.

Employment Qualifications

Required Education:

Bachelor’s degree in organizational development, Human Resources, or closely related field

Combination of education and experience will be considered in lieu of a degree.

Preferred Education:

Licensure/Certification Required:

Licensure/Certification Preferred:

PHR or SHRM-CP Preferred

Minimum Qualifications

Years and Type of Required Experience

5 years of progressively responsible Human Resources experience
2 years of leadership experience in a shared service environment

Other Knowledge, Skills and Abilities Required:

Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment.

Ability to communicate with written and verbal communication with all levels of the organization.

Ability to work with confidential information and demonstrate discretion.

Ability to accept accountability for actions and solicit feedback from stakeholders.

Ability to obtain and use analytics in determining effectiveness, improvement needs, and strategic growth.

Ability to think creatively, understand complex issues, and quickly acclimate and accept changing environment.

Ability to select, manage, develop and retain a qualified workforce within environment that values diversity and individuality.

Cultural Responsiveness

Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

Other Knowledge, Skills and Abilities Preferred:

Proficient Use of Microsoft Office

Working Conditions

Periods of high stress and fluctuating workloads may occur.

Required to car travel to off-site locations, occasionally in adverse weather conditions.

May have periods of constant interruptions.

Physical Requirements

Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.)

Work Position: Sitting, Walking

Additional Physical Requirements/ Hazards

Physical Requirements: Repetitive arm/hand movements

Hazards:

Mental/Sensory – Emotional

Mental / Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking

Emotional: Fast pace environment, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Able to Adapt to Frequent Change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.