Manager, Global Retail Experience - La Mer

Position Summary

This position is responsible for both building and deepening relationships with new and existing La Mer consumers globally through Retail Experience and services. This role is an exciting opportunity for a candidate who is passionate about Retail, the luxury experience, and wants to innovate and further strengthen their strategic thinking, cross functional and regional management skills. As bricks & mortar Retail re-emerges, and with new expectations from consumers, the position will give the candidate the opportunity to further evolve La Mer experience, delivering the next generation of high touch service and experience across all channels, demonstrating a luxury, phygital mindset.

Responsibilities:

• Leverage Global and Regional consumer insights and analytics to optimize the in store and omnichannel consumer journey, leading to traffic to store.
• Define VM approach in omnichannel brief and drive the in-store creative assets’ request to support all NPL (New program launch) and Evergreen programs.
• Work with SD/VM to support overall store VM units update with a consumer-centric mindset.
• Partner with Education team to build Retail Experience based on power demos and service/applications.
• Lead the creation of VM and in store support for promotional trade activations
• Build awareness about in-store best practices across the regions and among competitors / luxuruy brands and encourage regular in-person store visits
• Define at counter events approach in collaboration with regions and Education team evergeeen and for each launch.
• Drive the development and roll out of a bespoke La Mer skin diagnostic tool working closely with Information Technology and key internal stakeholders.
• Explore and lead the development of Phygital activations that will drive innovation in the brand.

Qualifications:

• Position requires +4 years of related experience with proven success driving Retail Experience programs, ideally for both in-store and eventing
• Able to proactively establish rapport, credibility and influence and drive results throughout an organization at all levels/across markets and departments
• Strong communication skills and ability to present persuasively
• Field experience / local market is a must
• Analytical skills coupled with strong written and oral communication to articulate learnings
• Innovative and creative thinking
• Comfortable with working in a fast-paced environment
• Strong relationship management and interpersonal skills (high EQ)
• Influencing skills (proven ability to persuade others towards an idea or goal)
• Experience in consumer-focused luxury environment is preferred

The anticipated base salary range for this position is $$82,500 to $$135,500. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

Job: Marketing
Primary Location: US-NY-New York
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 240308

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

The Estée Lauder Companies (ELC) is the global leader in prestige beauty. ELC is the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories. Infused throughout the organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as we continue the bold work of the company’s founder Estée Lauder.