Manager, Expansion And Renewals

Why Join Us
User Interviews is a fully remote team and has always been. We prioritize staying connected, despite not sharing a physical workspace. We value remote culture and strive to maintain it.
We're a team of doers who empower each other. While you'll receive full support from your manager and team, you'll have autonomy and trust to take ownership of your work. Clear and transparent communication with your distributed teammates is expected.
We're also very pro-feedback, both from our users and each other. From individual contributors to the CEO, continuous improvement is genuinely important to us.
About User Interviews
At User Interviews, we believe that the best companies consistently deliver products and experiences that their customers love. We also believe that to build those products and experiences, you need to talk to your customers. You need to watch what they do, understand why they do it, and figure out why they do things that seem irrational. Then, do it again. Start having constant conversations. In short, make customers your #1 priority by conducting user research.
That's where we come in. We help teams set up those conversations, that research. We specialize in participant recruitment and management because no matter how good your other tools may be, you can't do good research without good participants. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
About Customer Development
We're seeking an entrepreneurial and results-oriented manager to lead our Customer Development team. Our CD team handles the commercial needs of our current clients, expanding and renewing their subscriptions. The team is currently composed of 4 Customer Development Managers who support our 1,000+ subscription clients. You'll be an integral part of our Revenue department, alongside our Sales, Sales Development, and RevOps leaders.
Responsibilities

• Consistently meet quarterly revenue Expansion and retention goals
• Work with our VP of Revenue to set, stress test, and track those goals
• Support and motivate our CDMs to reach their individual quotas
• Get involved with and support our CDMs on their biggest opportunities
• Set and compute quarterly commission payouts
• Join the revenue department's leadership team and contribute to its strategy and success
• Ensure our CDMs have the tools and processes they need to efficiently generate and close opportunities, working with our RevOps Manager
• Understand the quantitative performance of your team and investigate opportunities for improvement, working with our Revenue Analyst
• Shadow calls and use each as a coaching opportunity
• Own and iterate on squad and individual dashboards in Salesforce
• Act as an internal champion for our clients and their product needs
• Collaborate with Customer Success to iterate on how we support and expand our clients
• Improve our procurement processes with the support of our general counsel and security resources, enabling our CDMs with resources that help them advance prospects through procurement faster

What You Bring (Required)

• Have 5+ years of sales experience and 3+ years of sales management experience at a B2B SaaS company.
• Coach individuals who are responsible for closing deals through complicated and lengthy procurement processes with enterprise-level companies.
• Experience selling to enterprise customers.

About You

• Support the closers you manage with a balance of support and honest feedback.
• Help closers fine-tune their discovery and note-taking processes.
• Enjoy connecting with people and find joy in helping them solve their challenges.
• Technically savvy (experience with Salesforce and Outreach).
• Self-starter able to work on multiple things at once.
• Excited about being remote.
• Excellent communicator (written and verbal).
• Believe companies should be obsessed with their customers!

Benefits

• Competitive pay, OTE of $175,000+

-50/50 commission/salary
-3 month ramp-up period (guaranteed commission)

• Equity options
• 100% premium-covered medical & dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 4 weeks of PTO to start + accrue an additional day each year
• Unlimited wellness days. Sick? Doctor's appointment? Mental health day? We've got you covered.
• Flexible, paid parental leave
• 401k with $200/month employer contribution
• $250 office setup stipend (in addition to the computer provided)
• $50/month work-from-home stipend
• Awards for 360-degree recognition, work anniversaries, & birthdays

We Embrace What Makes You, You! We're committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds, including but not limited to varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship. As we grow, we're aware that this work is continuous. We won't settle for how things are, but rather strive for how they could be.