Manager, Distribution Center Operations

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

Responsible for production, planning, administration, and general management activities within the Distribution Center; including day-to-day supervision and overseeing the work of DC Supervisors and staff. Must have direct experience with establishing, measuring, and monitoring warehouse production metrics and collaborating with support teams to develop and implement solutions for operational improvements, policies, and procedures. Motivates, organizes, and encourages team to build a people and performance-driven, team-oriented culture. Oversight includes but is not limited to systems performance related to DC processes, order generation, picking, packing, shipping, shipping accuracy, audits, quality program, training, inventory management, cycle counts, and replenishment. Accountable for recruiting and staffing in collaboration with Hanger HR and recruiting teams. Responsible for developing and achieving the P&L budget. Models the Hanger core values and employs a personal approach and communication style which fosters collaboration and inclusion between the leadership and warehouse employees.

• Establish, measure, and Monitor facility performance metrics to ensure targets are achieved in a timely and cost-effective manner.
• Ensure the accurate and timely preparation of all necessary reports and records regarding DC operations.
• Responsible for reporting and achieving goals for shipping accuracy, out of stocks, on time shipping, inventory accuracy and productivity.
• Ensures daily and timely completion of inventory cycle counts and Replens.
• Monitors space utilization /layout and maximize usage/take action on desired modifications.
• Maintains a safe, clean, GMP compliant work environment and an active, robust safety program.
• Coordinated and ensures daily and any required secondary deliveries to customers are performed.
• Develops, implements, and monitors processes to ensure that orders are processed, picked, checked, packed, and shipped in an efficient and timely manner same day. Every Order, Every Day.
• Acts as a key contact for Customer Service to quickly resolve customer issues.
• Coordinate with purchasing to improve efficiencies of products and sizes.
• Work with Inventory Control to research stocking issues, determine root cause of inventory variances, and develop mitigations to reduce and eliminate inventory variances.
• Manage, coach, mentor and develop Supervisors and staff to achieve prescribed objectives.
• Oversee recruitment and new hire process, ensure/reinforce Hanger policy and procedure are followed.
• Manage disciplinary processes and make staff change recommendations.
• Prepare, maintain and communicating all operational Standard Operating Procedures
• Meet or exceed the DC P&L budget monthly.

Knowledge and Skill:

• Previous success in designing warehouse operational workflows, pick paths, and processes.
• Knowledge of purchasing, shipping, receiving, picking, inventory control, delivery processes, quality control procedures and techniques for maximizing the effective distribution of goods.
• Knowledge of management principles involved in strategic planning, resource allocation, leadership technique, distribution methods and coordination of people and resources.
• Ability to efficiently analyze information and make appropriate judgments.
• Ability to prepare and present reports in organized and effective.
• Demonstrated ability to convey information clearly, accurately, and effectively.
• Demonstrated ability to motivate, develop and direct people and identify the best people for the job.
• Ability to monitor/assess the performance and make improvements or take appropriate corrective action.
• Demonstrated proficiency with Microsoft Office Applications especially, Office, Excel, Word, and Outlook.
• Demonstrated ability to effectively manage own time as well of time of others.
• Ability to create a Great Place to Work with a culture of accountability, positive reinforcement, and rewards/recognition.

• Pay range of $115,000-$130,000 + bonus + benefits. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.

• Bachelor’s degree in business or equivalent related work experience
• At least 5 years of warehouse management experience

Preferred

• Fluent proficiency in both English and Spanish, with the ability to communicate effectively in both languages, orally and in writing.

• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

Environmental Factors:

Work environment characteristics, and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will regularly be required to sit, walk and stand; occasionally bend or twist; regularly talk and hear, both in person and by telephone; use hands to operate standard office equipment; reach with hands and arms (to include reaching overhead); and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus. The employee must be capable of functioning effectively under moderate or high stress levels due to work subject to time constraints, responsibility to deliver, and the need for rapid adaptation within a dynamic work environment. The employee will be responsible for maintaining a safe, clean, and orderly work environment. The employee may be exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.

Some travel via automobile, airplane and other public transportation may be required. The employee must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Critical features of this job are described under the headings above. These features may be subject to change at any time due to reasonable accommodation or other reason.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.