Manager, Dealer Services Operations

SUMMARY

The Manager, Dealer Services Operations is responsible for Dealer Services personnel and operations. The goal of the Manager, Dealer Services Operations is to ensure that services meet or exceed key performance metrics and associates are consistently driving client satisfaction.

KEY ACCOUNTABILITIES

OPERATIONAL DUTIES

• Ensures broker dealer contact with pricing issues, transaction settlement questions, trade corrections, and other miscellaneous operational items are timely and accurate.
• Monitors shareholder transaction activity and recordkeeping system.
• Leads testing functions related to system upgrades.
• Interfaces with management, vendors, and customers to research and resolve service issues.

PERSONNEL MANAGEMENT

• Manages associates within department including, but not limited to, hiring, training, and developing associates, delegating work assignments, writing, and conducting performance appraisals, salary recommendations, coaching and counseling, and administering corrective actions.
• Conducts one-on-one and team meetings with associates on a regular basis to discuss new procedures, problems, and issues.
• Establishes team and individual goals for department.
• Fosters performance of associates and the processes used by them; holds the associates accountable for their work.

WORKING RELATIONSHIPS

• Mentors associates through instruction, coaching, providing real-time on-the-job experiences, modeling effective practices, and advising on methods used.
• Contact as needed with clients regarding general information, resolution of issues, inquiries, or reporting requirements.
• Contact with members of team and internal teams regarding follow-up on inquiries, open workflow, etc.

May perform other duties as required and assigned.

KNOWLEDGE, SKILLS, AND ABILITIES (KSA's)

KNOWLEDGE

• Shareholder recordkeeping system and procedures.
• Mutual fund transfer agent operations.
• Microsoft Office Suite.
• Adobe Acrobat.

SKILLS AND ABILITIES

• Discerns client priorities effectively and lead stakeholders through issue analysis and resolution.
• Aligns associates with company values and goals.
• Plans and delegates the work of others.
• Motivates and inspires others.
• Assesses performance of self and associates to make improvements or take corrective action.
• Plans and develops systems and procedures to improve operating quality and efficiency of department in accordance with company policies and procedures.
• Troubleshoots issues utilizing creative and critical thinking skills.
• Multitasking, analytical, critical thinking, and organizational skills.
• Initiative-taking, strategic, and meticulous approaches with a strong commitment to quality, efficiency, and effectiveness.
• Demonstrates personal integrity, responsibility, and accountability.
• Effectively uses resources such as time and information in conjunction with associates.
• Participates in solving problems and making decisions.
• Presents and expresses ideas and information, written and oral, clearly, and concisely.
• Actively listens to others to achieve understanding and supports an open exchange of ideas and information.
• Identifies needs, arranges for, and obtains resources to accomplish individual and department goals.
• Establishes and develops effective working relationships with associates and clientele during both favorable and unfavorable situations.
• Modifies team and individual priorities and deadlines in response to added information, changing conditions, or unexpected obstacles and ensures completion.

EDUCATION AND EXPERIENCE

• Bachelor's degree in business administration or related field.
• 2-4 years of mutual fund industry experience.
• 3-5 years of dealer operations experience.
• 1-2 years of management and leadership experience.

Equivalent education, experience, and KSA's will be considered.

Ultimus is an equal opportunity employer and does not discriminate on the basis of the applicant's or employee's race, color, religion, national origin, ancestry, gender, sexual orientation, age, disability, veteran or military status, genetic information, citizenship or any other status entitled to protection under federal, state or local anti-discrimination laws. No questions on our employment application are intended to secure information that is to be used for impermissible purposes.