Manager, Business Performance Analytics - Claim Financial Operations

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$100,400.00 - $165,700.00

Target Openings

1

What Is the Opportunity?

As part of the Claim Financial Operations team, you'll leverage your analytical skills to develop actionable insights and reports driving improvements in key areas such as Operations Workspace, Medicare Compliance & Debt Resolution, Omnichannel platform, Claim and Centralized Service Delivery among other Claim capabilities.
This is an individual contributor position.
This is a Hybrid role to be located in a Travelers US Claim Center.

What Will You Do?

• Use descriptive and diagnostic analysis and exploratory data analysis to identify business trends, translate insights into business value, and drive business decisions. May direct the development of analysis.
• Use data visualization and storytelling to leverage insights, communicate the business story, and recommend and begin to influence solutions.
• Monitor data to recognize patterns and identify trends to support the Health of the Business.
• Design and execute Proofs of Concept leveraging various tools and techniques to develop capabilities.
• Work with and manipulate multi-level dimensional data towards the ultimate design required to meet business requests.
• Monitor business results to determine if desired results are achieved and propose recommendations to management.
• Effectively works with cross functional teams on varying business initiatives.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Experience using a query or programming languages such as SQL, NoSQL, SAS, Python.
• Experience with Business Intelligence Tool.
• Knowledge of Claim Center Operations and Claim key performance indicators preferred.
• Familiarity with Medicare Section 111 reporting requirements and coordination of benefits for insurers preferred.
• Bachelor's degree in STEM (Science, Technology, Engineering, Mathematics), Economics, Business, or related.
• Four years of descriptive analytics or related experience working in the P&C industry with knowledge of insurance products and concepts.
• Experience using and building business intelligence tools.
• Deep understanding of business functions, operations, analytic functions and/or product of supported business line with the ability to translate insights into business value.
• Experience using descriptive and diagnostic analytic processes, including multi-variate analysis, data quality, data reporting, and data retrieval.
• Ability to effectively communicate and present technical data and trends impacting the business.
• Ability to collaborate effectively with business partners and develop and maintain productive professional relationships.
• Awareness and adherence to established data management practices and standards.
• Strategic analytical mindset.

What is a Must Have?

• Three years relevant analytics experience required.

What Is in It for You?

• Health Insurance:Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement:Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off:Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program:The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement:We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.