Manager Benefits Operations

Description

Introduction

Do you want to join an organization that invests in you as a Manager Benefits Operations? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Benefits Operations like you to be a part of our team.

Job Summary and Qualifications

As the Manager of Benefits Operations you will direct the relationship with one of the two largest Benefits vendors. This includes management and oversight of the current retirement vendor’s outsourced platform for all services related to Savings & Retirement Benefits for approximately 250,000 401(k) participants and account holders. 

Your responsibilities will include:

• Developing, communicating and implementing an enrollment schedule for the entire HCA Healthcare enterprise and other lines of business
  
• Developing content for local HR communications regarding enrollment dates, including any plan changes for the new year
  
• Delegating other enrollment activities to members of the team as needed
  
• Developing/leading on site or virtual/web based training sessions for HR and vendor’s customer service representatives
  
• Establish service level expectations and reinforce performance measurement criteria
  
• Oversee all training initiatives for changes, mandatory or optional, which affect the retirement plans
  
• Create a “partnership” atmosphere with all outsourced vendors and their accounts teams
  
• Daily liaison between the 401k vendor, Lawson, GHR, Customer Support, HRIS, HROC, Payroll, Development and other internal partners as needed for purposes of technology, process improvements and implementations related to delivery of benefits
  
• Initiate process/procedural improvements between retirement vendor and other affected internal partners and ensure timely and accurate completion
  
• Monitor all security protocol and direct enhancements to provide additional security measures
  
• Provide guidance on year-end process to ensure compliance with all regulations
  
• Work closely with Labor Relations and other department leadership to monitor union activity and mergers, acquisitions and divestitures as they relate to eligibility of all retirement plans
  
• Oversee the implementation of any special match formulas in the retirement plans to ensure correct programming
  
• Follow current legislation and work with the Compliance Coordinator to identify mandatory changes that will affect the retirement plans and work in partnership with ERISA counsel to evaluate optional changes 
  
• Communicate all changes to the Benefit Analyst and provide oversight and guidance in vendor implementation of changes
  
• Collaborate with the Benefits compliance team on the annual match audit and required compliance communications, filings and testing to ensure continued compliance
  
• Supervise the Benefit Analyst in researching years of service claims and general retirement appeals
  
• Work with the Director, Benefits Operations to understand and prioritize special projects and align available resources appropriately
  

What qualifications you will need:

• Bachelors Degree is required
•  5+ years of experience in benefits administration is required
  
• Customer oriented – establish credibility and trust with internal and external partners such as vendors, other departments and facility leadership etc. is preferred
  
• Call center experience helpful, great customer service skills are preferred
  

Human Resources Group empowers our people to grow and give purpose to the HCA Healthcare culture. We deliver our Human Resource model in three sectors: HR Business Partners, HR Shared Operations and HR Centers of Excellence. HR Business Partner teams are critical to the success of our HR delivery model. We drive performance to achieve successful results to better care for our patients, communities and each other.
HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Benefits Operations opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.