Manager, Audio Visual Production Operations - San Francisco (92) Ca

Company Description & Why Work For Us

Five-Star AudioVisual, Inc. was founded in 1995 and is proud to be celebrating over 26 years of success! We are honored to serve as a boutique audiovisual company to the luxury market segment of the hospitality industry, providing the highest level of service possible for our partners and their guests. Throughout our distinguished history, we have stayed at the forefront of technology, specializing in the continued development of innovative strategies and implementation of high-level service standards. We become a seamless partner as we embrace the history, culture, and character of each client and their community while creating immersive experiences that reflect their individual personalities, ideals, and goals.

Why Work for Us?

Five-Star’s dedication to long-term partnerships and client retention with premier customer focus is made possible by employing the most enthusiastic, creative, and flexible talent in the industry, valuing every member of our team as they work with us to deliver extraordinary service at every turn. We offer a comprehensive benefits package for full-time employees to choose from that includes Medical, Dental, Vision, & Life insurance, a 401K with Employer match, and more. Five-Star hires candidates who represent and uphold the Five-Star Way™; embodying passion, knowledge, integrity, and drive to deliver the Absolute Opposite of Ordinary™ in performance, values, and service.

Position Summary

Responsible for assisting the Director in the overall management of the audiovisual office in accordance with established company policy and procedures. Contribute to the set-up, operation and strike of all audiovisual sets. Ensure the maximum in client service, operational efficiency and profitability levels.

Operations Management

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.
• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security and quality assurance of equipment.
• Attend key meetings within the hotel including BEO and pre-productions meetings as needed.
• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Experiential Event Producer of any potential challenges
• Ensures adaption and implementation of the Experiential Method.
• Review quotes and provides recommendations for the cost efficiencies by the companys standard operating procedures.

Customer Service

• Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring Five-Star locations and all vendors.
• Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.
• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite perfecting.

Essential Duties & Responsibilities

• Provide outstanding customer service
• Significantly contribute to the effective management of day to day operations according to company procedures
• Timely and accurate set-up and strike of equipment for client functions according to company guidelines
• Effectively manage the sub-rental of equipment to ensure client need and office profitability
• Manage on-site inventory according to company standards
• Continually increase audiovisual skills and knowledge
• Maximize revenue potential
• Actively maintain and cultivate positive public relations with Hotel account
• Maintain positive employee relations
• Effectively utilize the company’s business software
• Ensure client billing is completed accurately and on-time
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates

Other Duties

• Other related duties as required or assigned

Qualifications

• Planning Skills – able to effectively plan ahead
• Organization Skills – ability to manage multiple projects and tasks
• Problem Analysis – ability to breakdown problems and find solutions
• Strong customer focus
• Strong interpersonal and communication skills

Experience Required

• Minimum of 2 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Required Technical Skills (Minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - advanced knowledge on PC and Mac software