Company

IntuitSee more

addressAddressTucson, AZ
CategoryInformation Technology

Job description

Job Overview

The Small Business & Self Employed Group (“SBSEG”) is Intuit’s largest business unit with $5B+ in revenue. We power prosperity for millions of customers worldwide with the QuickBooks ecosystem of accounting, payments, payroll, customer engagement and marketing automation, lending, e-commerce, and time tracking solutions. We are on a journey to build an innovative, end-to-end customer growth platform for small and mid-market businesses, allowing them to get their business online, market their business, manage customer relationships, benefit from insights and analytics, get paid, access capital, pay employees, optimize cash flow, be organized, and stay compliant, with experts at their fingertips.

We are seeking an exceptional Senior Manager of Customer Experience (Money Portfolio) who thrives on changing the status quo and is laser-focused on making every experience simple, easy, and intuitive for our customers. We champion world-class Customer Experiences to power prosperity for our customers. Do you desire a job that fills you with a sense of meaning and purpose? Come join the SBSEG Customer Success Team as a Customer Experience Leader. We are developing Intuit QuickBooks offerings through innovation and deep customer empathy.

This role reports to the SBSEG Customer Experience Group Manager for SMB Online Services (Workforce Solutions and Money portfolios). This role can be based out of one of the following office locations: Mountain View, CA; San Diego, CA; or Tucson, AZ.

Request

  • 7-10+ years of Customer and/or Product Management Experience, including leading in a highly matrixed, cross-functional, and fast-moving environment, developing product/service experiences, and driving revenue & customer growth
  • 3-5+ years as a people manager who can recruit, motivate, coach, and lead a team of CX experts while providing boundaryless thought leadership and influence to drive both customer impact and business results
  • Robust analytical and problem-solving skills with clear examples of using data actively for customer insights, measurement, ROI analysis and recommendations
  • Customer champion with a design mindset and demonstrated strengths in product management or experience design (ideally with SaaS, Self-Help, or CRM environment). Have led the creation of online experiences (from concept through production)
  • Self-motivated and willing to proactively take on leadership roles in programs and projects
  • Ability to roll-up sleeves and lead by example at both strategic and tactical levels
  • Effective communicator & influential storyteller who can deliver a solid end to end story with data; ability to tailor content for audience levels and channels
  • Well-rounded interpersonal skills with the capacity to build relationships with senior stakeholders and collaborate/influence team members at varying levels of leadership
  • Ability to work in a highly collaborative environment; influence without authority to drive results
  • Demonstrated ability to operate independently and interact frequently with senior management to help influence strategic direction
  • Seen as a role model for change management best practices, managing stakeholder engagement by communicating a change vision that supports a successful transformation
  • BA/BS required or equivalent work experience; MBA strongly preferred
  • Refer code: 9414797. Intuit - The previous day - 2024-06-28 10:45

    Intuit

    Tucson, AZ

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