Maintenance Technician Ii - Intelligent Transportation Systems

The role of the Field Maintenance Technician is critical to achieving overall company objectives. The incumbent will serve as a team member of the service maintenance organization. They will proactively and responsively deliver field service and maintenance repair on ALL toll collection equipment owned and/or operated by the Toll Way. The overall objective is to maintain equipment so that its functionality is optimized at all times resulting in no adverse impact on traffic flow and/or revenue collection. Field support of configuration, troubleshooting, and maintenance of Toll Collection Equipment including but not limited to:

• Lane Controllers
• Violation Enforcement System (Controller, Lighting, and Cameras)
• Automatic Vehicle Identification System (RF Transponders)
• Transaction Indicators
• Automatic Vehicle Classification (Loops, Treadles, and Optical Separators)
• Local and Wide area network equipment
• Other task assignments as required

Essential Duties and Responsibilities:

This position includes the following duties. Other duties may be assigned to meet business needs.

• Works in extreme weather conditions under general direction with assigned resources to plan, organize, and deliver exceptional field service in a manger that meets or exceeds established service metrics.
• Will monitor system performance both on-site and remotely to ensure performance is maintained and optimized within system specifications.
• Expected to maintain the highest standards of ethical behavior, strong customer advocacy skills and professional integrity at all times.
• Provide responsive field and remote service for all ORT and Non-ORT equipment.
• Works on a rotation on-call schedule to ensure after-hours support is maintained at all times.
• Completes routine preventative maintenance on all equipment as defined within the service level agreement.
• Maintains timely and accurate service records through the HEAT service ticketing system on a daily basis.
• Develops technical and product knowledge through various forma/informal training and on-the-job experience.
• Properly maintains company provided resources such as, service vehicle, computer, equipment and tools.
• 24/7 on-call experience in a mission critical environment desired.
• Demonstrates regular and predictable attendance for scheduled shifts.

Qualifications/Requirements:

• 2-3 years maintenance experience of critical large scale systems.
• Ability to work outdoors in extreme weather conditions
• Ability to successfully pass a Motor Vehicle Records check
• Ability to regularly lift at least 50lbs
• Maintenance experience in one of the following areas desired:

• • Toll collection systems
  • PC/Server Service
  • RFID System Service
  • Security and Surveillance System Service
  • Experience with Work Order based maintenance

Educational Requirements:

AA degree in Computer Electronics or equivalent related job experience.

Benefits:

ETC offers a Total Rewards plan designed with you and your family’s health and wellness in mind.

• Paid days off (vacation, sick days, bereavement leave)
• Medical, Dental and Vision Coverage
• 401K Matching
• Employee and Family Assistance Program (EFAP)
• Employee referral program

 Rate of Pay:  Approx. $30 - $33/hour