Maintenance Dispatcher - Portland International Airport

Salary: $60,983.00 - $92,931.00 Annually
Location : Portland 97218, OR
Job Type: Full-Time Administrative
Job Number: 01853
Division: Aviation
Department: Aviation Security & Public Saf
Opening Date: 12/08/2023
Closing Date: 1/2/2024 11:59 PM Pacific
FLSA: Non-Exempt
General Information
The Port of Portland is currently hiring for a
Maintenance Dispatcher!
The Maintenance Dispatcher employs broad knowledge and proactive communication techniques to dispatch critical staff to priority locations, responds to routine situations by researching and interpreting leases and contracts. This role also creates work orders for planning staff to coordinate based on preventive maintenance criteria, and coordinates fire, heating, and electrical shutdowns with various stakeholders (including fire and safety personnel, government officials, contractors, insurance companies, tenants, and peers). The successful candidate will be considered level 1 essential employees, serving as support upon the activation of the Incident Command System (ICS).
At the Port of Portland, we offer a competitive benefits package, including retirement through the State of Oregon Public Employees Retirement System (PERS), and a collaborative and diverse work environment. In this position, you'll have the opportunity to in our new Rental Car Center (RCC) building (on the 4th floor!) at the Portland International Airport.
Summary of Essential Responsibilities

• Receive and communicate routine and emergency requests for maintenance service using a multi-line phone system, 800 MHz radio, and e-mail.
• Input, monitor, and correct data in the Computerized Maintenance Management System to allow for accurate asset management, staff planning, tenant/customer billing and environmental compliance.
• Accurately prioritize, code, and process work requests to the appropriate personnel in a timely manner.
• Ensure proper and complete information is both communicated and documented with regard to outages, shutdowns, work requests, and all other assigned functions.
• Provide general work direction and oversight to craft personnel during off-shifts including managing work priorities, equipment, and labor allocations.
  • Communicates changes to shift leads and planners
  • Ensures safe work practices are followed
  • Reports performance concerns to management

Provide overflow support to the public communication team through passenger communication services and customer service to the public through a complex array of technological tools and social media.

Minimum Requirements/Skills and Abilities

• Associate degree in Business, Customer Relations, Computer Applications or a related field.
• Minimum of five (5) years' experience in facilities management or maintenance dispatching; Or the equivalent combination of education and/or relevant experience.
• Maintain a valid state drivers' license required.
• Ability to obtain and maintain unescorted access to secure areas of the airport with Driver designation and;
• CJIS certification for access to the dispatch center upon hire is required.
• Working knowledge of:
  • Commercial aviation operations
  • Facility maintenance - plumbing systems, electrical systems, HVAC systems
  • Heavy equipment
  • Vehicle components
  • Incident Command System (ICS)
  • Working with a unionized environment and labor contracts and lease agreements

Advanced knowledge of:

• Computerized maintenance management systems
• Administrative principles and processes;
• supplier/vendor contracts

Demonstrated skills:

• Excellent written and oral communication skills to express ideas clearly.
• Must have strong interpersonal skills.
• Working with diverse work groups and in alignment with Port values.
• Must be able to stay focused while switching tasks quickly and repetitively, handling conflicting priorities.
• Must be able to successfully manage and resolve conflicts in a professional environment.
• Promotes safety as a guiding principle and a regular practice in accomplishing work.
• Focuses on safety improvements and complies with safety and health policies and procedures.
• Proven team player that shows the utmost respect for others.

Ability to:

• Rapidly analyze, develop, document and communicate standard operating procedures.
• Applying best facilities management practices and continuous process improvement.
• Learn, retain, and apply a broad range of administrative procedures and office operations.
• Work effectively with diverse employee groups including both administrative employees and union represented craft workers.
• Demonstrate commitment to valuing differences among individuals and passion for being inclusive.

Additional Information

• Safety: The Port promotes safety as a guiding principle and practice in accomplishing work by complying with safety and health policies and procedures and consistently seeking improvements that support operational excellence.
• Diversity and Inclusion: At the Port, we don't just accept difference; we value and support it to create a culture of inclusiveness and fun. We are proud to be an Equal Opportunity Employer.
• EEO/Affirmative Action Policy Statement: The Port of Portland is dedicated to maintaining and improving a work environment, which extends equal opportunity to all individuals, regardless of their race, color, sex, age, religion, national origin, marital status, veteran status, disability or sexual orientation. Employment decisions shall be made in such a manner as to further the principle of equal employment opportunity and to comply with state, federal and local laws. We affirm through this policy statement our continuing commitment to the principles of nondiscrimination and affirmative action.
• Veterans Preference: Under Oregon law, qualified veterans may be eligible for veterans preference when applying for Port of Portland positions. If you are a veteran and would like to be considered for a veterans preference for this job, please provide the qualifying documents as instructed during the application process.
• Background Checks and Drug Testing: The Port of Portland will conduct background checks and/or drug tests for positions where such tests are required by regulation and for other safety-sensitive positions.
• ADA Accommodation: Accommodations will be considered for applicants or candidates with a qualifying disability that prevents them from participating in this process. Accommodations will be made where the Port can reasonably do so without imposing an undue hardship on the business or compromising the integrity of the recruitment process. An applicant with any disability who believes that they need an accommodation should contact Human Resources at 503.415.6000

At the Port of Portland, we use everything we have - our three airports, four marine terminals, five business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region's success and include those who have been excluded in the past. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!
At the Port of Portland, we use everything we have - our three airports, four marine terminals, five business parks, and all the resources, expertise, and experience behind them - to move with purpose, connecting people with powerful opportunities and creating value for our region. We know that every person we hire, business we work with, contract we sign and decision we make is a chance to make someone's life better. And we'll use our power and influence to pull down barriers, unlock new opportunities, ensure more people share in our region's success and include those who have been excluded in the past. With YOUR help - together with our partners, customers, and community - we'll help drive meaningful change!
At the Port of Portland, we strive to offer a holistic and comprehensive benefits package for employees and their families. We care about your health by offering highly-subsidized healthcare plans that include alternative care. We look out for you and for family by paying for life and accidental death & dismemberment (AD&D) insurance, short-term and long-term disability coverage. We participate in the Oregon Public Employees Retirement System (PERS) retirement program. We provide access to additional coverage and benefits including pre-tax spending accounts, voluntary term life insurance, a deferred compensation plan, and critical illness and accident insurance policies.
We go above and beyond by offering an award-winning wellness program for all employees to engage in. Employees can tend to their physical and mental health, earn rewards, and create community. Our employee assistance program supports the Port's commitment to emotional and mental well-being by providing mental health services, discounts on local gyms, and pet insurance for companions.
Our commitment to work-life balance ensures you have time to spend with loved ones and do the things you enjoy. We offer generous vacation time that accrues with length of service, sick leave that never expires and can be used for dependent care, health maintenance and mental health, and 8 weeks of paid parental leave - all in addition to 10 paid holidays. As an added bonus - because we know employees use their time off differently - once a year we give employees the opportunity to convert sick leave to personal leave, and to convert vacation leave to either cash, a retirement plan contribution, or a contribution to a Health Savings Account.
Please note: Some benefits vary by job type/group, so please be sure to review your comprehensive benefit guide and/or collective bargaining agreement upon hire to confirm what is available to you.
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Briefly describe with details your knowledge and experience in maintenance planning, scheduling, and dispatching.
Required Question