Address
Form of workMainframe Support - Overnight
100% Remote: Wed, Thurs, Fri and Sat 7PM to 5AM EST – 4 days 10 hours
Provides advanced professional input to complex IT Support assignments/projects. Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Technical Support.
QUALIFICATIONS
EDUCATION
Certification, Associates degree (preferred) or higher or 3 – 5 years of IT Mainframe Operations experience
ROLE EXPECTATIONS:
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
100% Remote: Wed, Thurs, Fri and Sat 7PM to 5AM EST – 4 days 10 hours
Provides advanced professional input to complex IT Support assignments/projects. Utilizing independent judgment and discretion, designs, develops, tests, debugs and implements moderately complex operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Makes moderately complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. Assists in planning, scheduling and implementation. Initiates corrective action to stay on schedule. Supports and provides direction to more junior professionals. Works autonomously, only requiring “expert” level technical support from others. Exercises judgment in the evaluation, selection, and adaptation of both standard and complex techniques and procedures. Utilizes in-depth professional knowledge and acumen to develop models and procedures, and monitor trends, within Technical Support.
QUALIFICATIONS
- Knowledge of ESP, CA7, IWS
- Knowledge of MVS, JES, CICS, DB2, and VTAM commands
- Knowledge of JCL, NDM, and FTP
- Knowledge of Service Now and Microsoft Office Products
- 3 – 5 years of experience
- 3 – 5 years of general IBM Mainframe Operations experience
- Problem solving skills, ability to work collaboratively with other departments to resolve complex issues with innovative solutions
- Ability to prioritize work load
- Strong ability to build partnerships with staffs and leadership at all organizational levels
- Seasoned and well developed independent decision-making skills
- Strong customer service focus
- Excellent oral, written and interpersonal communication skills
- Familiarity with Health Care or PBM industry helpful
- Must be highly flexible, adaptable and a self-starter with little to no leadership oversight
EDUCATION
Certification, Associates degree (preferred) or higher or 3 – 5 years of IT Mainframe Operations experience
ROLE EXPECTATIONS:
- Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary tools
- Raise incident tickets in response to monitoring
- Triage and resolve IT tickets in response to monitoring and user-reported issues
- Manage incident telephone calls and engage the proper teams for helping resolve incidents
- Document process, procedures, and technology used by the Enterprise Operations Command Center
- Create Standard Operating Procedures (SOPs) for the handling of IT incidents.
- Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents
- Executes tasks involving a degree of forward planning and anticipation of needs/issues
- Partners with other teams within and outside of the org to increase the quality of alerts/INCs coming to the team
- Puts forth extra effort outside of his/her key operations schedule
- Design, implement and maintain a consistent process for Scheduling Tool Agent installs/uninstalls/upgrades
- Provide Level 2 Support and work with appropriate vendor
- Communicate and coordinate tool upgrades
- Perform checkout after tool upgrades
- Provide On call for all scheduling tool anomalies (EVN and USM)
Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.
Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.
Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.
