Address
Form of workOur History:
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Mainframe Operations Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.
** This position will be on the nightshift with the following schedule:
Wednesday- Saturday 7PM to 5AM EST (4 days 10 hours)
Responsibilities:
#LI-DB1
From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.
Who We Are:
Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.
Conexess Group is aiding a large healthcare client in their search for a Mainframe Operations Analyst in a remote capacity. This is a long-term opportunity with a competitive compensation package.
** This position will be on the nightshift with the following schedule:
Wednesday- Saturday 7PM to 5AM EST (4 days 10 hours)
Responsibilities:
- Perform eyes-on-glass monitoring of our IT infrastructure using a variety of business standards and proprietary tools
- Raise incident tickets in response to monitoring
- Triage and resolve IT tickets in response to monitoring and user-reported issues
- Manage incident telephone calls and engage the proper teams for helping resolve incidents
- Document process, procedures, and technology used by the Enterprise Operations Command Center
- Create Standard Operating Procedures (SOPs) for the handling of IT incidents.
- Maintain the health of our IT environment by correlating ongoing monitoring alerts with active changes and incidents
- Executes tasks involving a degree of forward planning and anticipation of needs/issues
- Partners with other teams within and outside of the org to increase the quality of alerts/INCs coming to the team
- Puts forth extra effort outside of his/her key operations schedule
- Design, implement and maintain a consistent process for Scheduling Tool Agent installs/uninstalls/upgrades
- Provide Level 2 Support and work with appropriate vendor
- Communicate and coordinate tool upgrades
- Perform checkout after tool upgrades
- Provide On call for all scheduling tool anomalies (EVN and USM)
- Certification, Associates degree (preferred) or higher or 3 – 5 years of IT Mainframe Operations experience
- Knowledge of ESP, CA7, IWS
- Knowledge of MVS, JES, CICS, DB2, and VTAM commands
- Knowledge of JCL, NDM, and FTP
- Knowledge of Service Now and Microsoft Office Products
- 3 – 5 years of experience
- 3 – 5 years of general IBM Mainframe Operations experience
- Ability to prioritize work load
- Strong ability to build partnerships with staffs and leadership at all organizational levels
- Seasoned and well developed independent decision-making skills
- Strong customer service focus
- Familiarity with Health Care or PBM industry helpful
#LI-DB1
