Mailroom Technician

CopperPoint has an exciting opportunity for a Mailroom Technician in Phoenix, AZ. The Mailroom Technician performs core mailroom duties following standard procedures: incoming/outgoing mail, faxes (electronic), document indexing, loss runs, cash receipts, check processing, and data input. This person in this position applies knowledge of department policies and procedures and utilizes a general knowledge of other department's functions. This position maintains records, prepares forms, verifies information, resolves routine problems, and provides basic data entry support for the organization.
Job Responsibilities:

• Complete special projects as assigned, including developing/delivering presentations for training/educational classes, seminars, and conferences.
• Perform mail distribution functions through the preparation of incoming mail for processing (organizing documentation), distribution, scanning, and indexing (data entry).
• Operate mailroom equipment, open mail for prepping, provide assistance to vendors and internal customers with mail-related questions, and sign for packages.
• Data entry of payroll reports, statements, credit card information, and other related documentation (received via fax or mail). Researches and resolves source document exceptions regarding policyholder account information. Check opening and processing.

Qualifications/Competencies:

• Possession of a high school diploma or GED.
• Demonstrates independent judgment and decision-making skills using discretion and diplomacy based on information received and application of policy and procedures.
• Ability to work in a team environment
• Ability to use a personal computer numeric keypad to accurately input numeric data listed on the policyholder's data form
• Basic math, analytic, and accounting (Accounts Receivable) skills to properly process the policyholder's premium payments
• Intermediate personal computer skills to efficiently navigate the Intranet, Internet, scanning, and company-specific applications relating to accounts payable check writing and Microsoft Office applications [Word, Excel, PowerPoint]
• Basic to intermediate problem-solving skills to effectively resolve issues that arise in some policyholder's data.
• Ability to provide quality customer service and effectively present information.
• Ability to demonstrate attention to detail, time management, and perform multi-tasking.
• Ability to work under time constraints and meet deadlines.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers' compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.
CopperPoint's culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.
CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision, and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.
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