Job Description
- Responsible to manage daily operations of a small-medium size site while managing a small team of direct reports.
- Prioritizes multiple and competing priorities. Communicates team vision and priorities while creating a helpful and positive work culture to maximize retention.
- Demonstrates working knowledge of Ricoh products and offerings by efficiently using existing products/processes or provides alternatives to opportunities and situations.
- Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
- Improves quality of operations while consistently applying effective implementation and management of RICOH Service Excellence tools.
- Ensuring achievement of Service Level Agreements, the Site Manager is responsible for working with the customer to improve business processes, with support of AOM/ESM or NOM.
- Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, focusing on business retention, customer service.
- Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices.
- Ensures that location is properly staffed by matching employee skills and equipment with production demands.
- Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognizes programs.
- Clearly communicates job expectations/consequences of direct reports by training, cross training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
- Identify training and performance planning targets through the development of assigned staff through Individual Development Plan Management
- Responsible for evaluating team member performance and providing career development and training opportunities.
- Maintains formal contact with the customer on a daily basis.
- Must possess an in-depth understanding of the client’s requirements, with support of AOM/ESM or NOM.
- Identify gaps/scope creep in service delivery and adjust process documentation to work within the client or Ricoh framework while ensuring financial responsibilities are met.
- Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
- Is responsible for creating/supporting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value add reporting, with support of AOM/ESM or NOM.
- Performs other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)
- High school or GED is required.
- 3-5 years of work experience in a related field (B2B and/or technical).
- Previous 2 years of managerial work experience strongly preferred.
- Previous 3-5 years Customer facing work experience required.
- Demonstrated high level knowledge and understanding of technology.
- Office 360 proficient user
Come Create at Ricoh
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually.
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
About Ricoh:
Mission and VisionAt Ricoh, we empower individuals to find Fulfillment Through Work by understanding and transforming how people work so we can unleash their potential and creativity to realize a sustainable future.We're empowering digital workplaces, connecting people to information fast and conveniently - and improving communication, efficiency and creativity.