Mail/Records Associate

The Mail/Records Associate works collaboratively with team members, as well as independently, to accomplish their daily tasks and duties, with the ultimate goal of providing excellent customer service. This individual will open, sort and log all incoming mail, as well as prepare outgoing correspondence for delivery. The Mail/Records Associate is expected to communicate effectively, resolve issues as they arise and prioritize workflows and tasks to accomplish daily duties.
Essential Duties and Responsibilities:

• Opens, sorts, logs and delivers all incoming and intra-company mail.
• Prepares outgoing mail and packages for all departments using appropriate mail services.
• Coordinates the fulfillment of all requests for marketing materials to agents.
• Packages and sends out all outgoing exchange letters to other companies.
• Binds and mails all policies using appropriate mail services.
• Meets job specific quantitative and qualitative performance standards and metrics.
• Supports the Policy Administration team and other departments on an as needed basis.
• Willingly takes on additional responsibilities as requested in order to accomplish department and Company objectives.
• Actively participates and contributes to the goals and objectives of the Company by working collaboratively and fostering a positive and inclusive work environment.

Skills and Abilities:

• Must have basic mathematical, organizational and problem solving skills and attention to detail.
• Must be able to communicate effectively using verbal and written methods.
• Ability to prioritize workflows, establish and meet deadlines and manage multiple concurrent tasks.
• Ability to work effectively in a variety of situations and respond to change in a positive manner.
• Basic computer skills and the ability to navigate multiple systems and programs including Microsoft Office, proprietary systems and other technology solutions.
• Ability to meet attendance and punctuality standards.

Training or Work Experience:

• Minimum 1 year of experience in a general office environment preferred.

Education:

• High School Diploma or Equivalent required.

Working Conditions:

• On-Site Location: West Des Moines, Iowa.
• Business Travel: Travel not required/likely.

#LI-100% Onsite
#LI-AO1
Applicants have rights under federal employment laws. To learn more, visit https://www.equitrust.com/careers/opportunities/federal-employment-laws/.