Mailing Coordinator

Mailing Coordinator

Pay: $23-$28 per hour, based on experience

Type: Full-Time, In-person office role

Are you a high-energy professional with exceptional customer service skills and a knack for managing projects from start to finish? Do you thrive in a fast-paced environment and enjoy advising customers with your extensive knowledge of direct mail advertising and marketing mail? If so, we want you to join our team at Print NW as a Mailing Coordinator!

Key Responsibilities:

Customer Service: Provide exceptional customer service and support to clients, responding to inquiries and addressing concerns promptly and professionally.

Project Management: Manage all aspects of mailing jobs, from initial estimates to final delivery, ensuring each project meets scheduled due dates.

Expertise: Utilize your in-depth knowledge of direct mail marketing and commercial mailing print to advise customers knowledgeably.

Estimates: Enter accurate estimates for mailing projects and review them with clients.

Postal Regulations: Maintain a deep understanding of postal rules, regulations, and concepts.

Data Management: Enter and verify mailing specifications, review mailing data lists, and follow up on postal payments to prevent job delays.

Communication: Maintain clear and timely communication with customers, sales representatives, and the production team to facilitate job flow.

Proofing: Coordinate proofing with customers and sales, reviewing proofs

Job Status: Monitor job status to ensure projects progress smoothly and respond to customer inquiries within two hours or less.

Coordination: Act as a liaison between customers, manufacturing, and sales, ensuring seamless project execution.

Qualifications:

Experience: Three to six plus years of experience in direct mailing, commercial print, manufacturing, or a related field preferred.

Knowledge: Understanding of direct mail, advertising mail, and marketing mail concepts.

Education: High School Diploma or equivalent.

Communication: Strong written and verbal communication skills in English.

Detail-oriented: Excellent attention to detail, problem-solving abilities, and the ability to think quickly.

Computer Skills: Proficiency in MS Outlook, Excel, and Word.

Additional Requirements:

Ability to work flexible hours, including early and late shifts and overtime as needed.

Outgoing personality with the ability to work independently and in a team.

Experience in customer service or administrative roles is a plus.

Commercial printing or related sector experience is beneficial.

If you're ready to bring your customer service expertise, project management skills, and deep knowledge of direct mail to Print NW, we invite you to apply for the Mailing Coordinator position today!

BENEFITS: Full-time employees are eligible for Medical, Dental, Vision, Life, Short Term Disability on the first of the month following 30 days of employment. We offer a 401k with company match after six months of employment. We are a family organization with opportunities for growth and development.

WHO WE ARE: PRINT NW is one of the largest commercial printers in South Sound and the seventh largest in Washington State. Our growth is due to industry diversification, a terrific workforce, forward-thinking technology investments, and a blend of employee experience and energy. We focus on adapting and listening to our client's needs. We are adamant about employing competitive market strategies and improving manufacturing function and form. We are constantly developing new products and services to meet customer-changing needs.

Print NW provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Print NW complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Upon job offer all Print NW employees complete a drug screen and criminal background check. Print NW is required to participate in the federal government's E-Verify program and confirms employment eligibility upon commencement of employment.