Mail Room Support

General Statement of Duties:
Classifies, scans, stores, retrieves, QC’s and updates documents. Processes incoming mail and facsimiles, sorts and batches checks and correspondence, and logs correspondence. Responsible for gaining knowledge of organizational and functional responsibilities. Responsible for some repair and maintenance of machines and moving of office supplies. Responsible for gaining a complete knowledge of Postal rates and services. The accuracy of this work affects all departments in the company
Essential Duties and Responsibilities:
Scanning

• Sort documents into appropriate order to scan. Utilize scanning machine to scan documents into MOHELA’s Imaging System
• Utilize software program to identify and correctly name a wide variety of documents. Index batches of documents and ensure digital images are both legible and accurate. Verify and correctly input social security numbers. Process a large volume of documents each day. Ensure documents are scanned and correctly named under the appropriate borrower.
• Monitor work flows and have flexibility to change functions i.e., scan, qc or index quickly as necessary

Processing Mail -
Incoming* –*

• Open, sort and separate borrower payments from daily correspondence and distribute all confidential mail to the proper department, which entails a knowledge of the organizational and functional responsibilities of all departments.
• Log all certified and registered mail to ensure tracking of a mail piece to its destination within MOHELA.
• Responsible for learning, properly operating and maintaining equipment to open large volumes of mail.

Outgoing* -*

• Responsible for gaining knowledge of Postal rates and services and utilizing the mail machine to apply the proper postage for the letter or parcel. Efficiently and accurately utilize the mailing equipment to process outgoing mail in a timely manner and at the least possible cost.
• Prepare overnight packages via the internet and overseas mail for pickup. Ensure overseas mail has the proper amount of postage.
• Update daily logs per procedures, recording volume of mail processed.

Returned Mail

• “With” and “Without” Forwarding Address - Process pieces using established procedures in a timely manner.

Correspondence Processing – Review incoming correspondence/forms (mail and facsimile) and determine the action required and its priority. Sort, date, and batch correspondence and update the appropriate MOHELA servicing system(s), following established procedures. Thorough understanding of demographic modules within each servicing system and thorough knowledge of all forms coming into the agency and what they are.
Print Operator Back-up – Operate the printers as back-up to the Print Processing Clerk, as directed by the Manager or Coordinator.
Inserter Operation Back-up – Operate the Inserter as back-up to the System Specialist, as directed by the Manager or Coordinator
Support Service – Moving supplies, boxes, furniture, etc. as needed and supporting departments with miscellaneous requests. Follow established departmental schedule and deliver forms, paper, and miscellaneous supplies
What Experience You Will Bring:

• High school diploma or general education degree (GED) required. 12 months of office or Mail Room experience required.
• Must be available to work overtime, as it becomes necessary.
• Ability to perform basic maintenance of office equipment.
• Grasp and retain operating procedures for specialized office equipment.
• Ability to assemble or move various office furniture and lift light to medium weight objects. Detail oriented team player and problem solver able to work closely with others.
• Capacity to work with repetitive tasks, but also be adaptable to changing tasks and always maintain confidentiality.

To build a diverse workforce, MOHELA encourages applications from individuals with disabilities, minorities and veterans.
We are an EEO/AA Employer. We do not discriminate in hiring on the basis of race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law
In compliance with the American Disabilities Act Amendment Act (ADAA), if you have a disability and would like to request an accommodation in order to apply for a position with MOHELA, please call 636.733.3700 x3571, TDD 7-1-1