Mail Processor PT 20 Hours

Position Summary:

Analyze and process customer requests received via mail, email, chat, and online orders.

Essential Functions:

1. Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps.
2. Analyze and process customer requests received via mail, email, chat, and online orders.
3. Communicates with team leadership, regarding problems, solutions, and trends.
4. Responsible for meeting established individual and team performance goals, which include customer service, productivity, and quality standards.

Study or Knowledge and Experience:

• High school graduate.
• Requires comprehensive reading skills and basic math skills.
• Basic skills in Microsoft Windows required and email is recommended.
• Excellent customer service skills.
• Must be able to assimilate and recall a large network of detailed information.
• Must possess good organizational and time management skills.
• Online searching intuitiveness.
• Requires 1 year on the job before efficient.
• Strive to live a life consistent with biblical principles, engaged with the Bible on a consistent basis and demonstrate continued growth and spiritual development.

Internal Work Environment:

Communication with teammates and other Contact Center teams. Requires confidentiality of customer information.

External Communication Requirements:

Limited communication with customers via standard responses.

Leadership Responsibility:

None

Stewardship of Resources:

None

Miscellaneous Factors:

Repetitive motion factor. Hours are subject to mail volumes.

Our Daily Bread Ministries is a nondenominational nonprofit with staff and volunteers across the globe and resources distributed in 150 countries and in more than 50 languages. As a global ministry faithful to biblical principles, our commitment to diversity is reflected in our ministry's mission, vision, values, and ethos.