Mail Planning and Tracking Analyst I

At IWCO, we spend our days in the relentless pursuit of better ideas, better creativity and better performance across all direct response marketing channels. It’s about being impactful, disciplined and measurable, while enjoying the process, being a part of a supportive team and having some fun along the way. 

IWCO cares and plays an active role in our communities. We also work closely with industry partners, like the U.S. Postal Service, paper suppliers, technology innovators and execution partners to drive added value for our clients, push creativity, decrease costs and to drive better performance. 

If you’re thinking of a new career, every day at IWCO we’re about doing the same thing for our employees as we do for our clients: Making Better HappenSM. We care about results. And we care about each other. We all strive to be better today than we were yesterday. We offer a competitive compensation and benefits package and on-site wellness programs – not to mention the opportunity to work with the most talented people in marketing who’ll challenge you and help you become better every day.

Overall Summary:

The Mail Planning and Logistics Analyst I organizes, reports, monitors and troubleshoots USPS data on IWCO mailings across the enterprise. They ensure that client and USPS requirements for accuracy, rates claimed, and delivery expected are met.

Primary Duties/Responsibilities:

• Reconcile weekly freight billing cycle with Transportation/Logistics partner.
• Plan client specific mail plans and consult with sales support to provide options to achieve client goals.
• Provide sales with postal analysis for existing and prospective clients.
• Support destination management process to keep jobs moving through CD process via email, telephone, and system reporting.
• Support in-check and shipping movement for outsource lettershop providers; coordinate freight for Transportation/logistics partner.
• Provide logistics support with transit, truck capacity, and delivery timing to scheduling to assist with decision making.
• Coordinate with Transportation/Logistics partner to minimize the need for expedited transportation.
• Support custom client reporting needs through modification via Excel for accuracy and formatting.
• Monitor accuracy of pallet date management changes to make sure default dates do not override.
• Coordinate daily activities across the platform; develop proactive daily mail quality, tracking and delivery performance reporting measures.
• Master the reporting capabilities of all available internal and external delivery performance tracking tools (i.e. PostalOne! GrayHair SelectTrak, MAIB Logistics tracking, LSC, King VIP, ALG, etc.).
• Monitor and ensure all Platform jobs complete delivery per scheduled plan to ensure proper operation of systems and uninterrupted billing.
• Support training for Customer Service, Mail Acceptance, Logistics, and Commingle Department.
• Review and evaluate all available internal reporting tools used to manage and monitor job level performance across the platform; ensure reporting accuracy.
• Provide IT written documentation on system, software, and data quality issues. Conduct follow-up until resolution is achieved.
• Submit report ideas for measurement and continuous improvement monitoring.
• Assist with the planning necessary in order to meet Critical Acceptance Times (CATs) and Critical Entry Times (CETs) to meet expected in-home windows.
• Participate as directed in Sales support for clients that may consist of participating in facility tours, client presentations, conference calls, webinars, etc.
• Provide input n reporting and system requirements to improve efficiency and alleviate client concerns.
• Assist in managing information and reports to purge outdated information; compile platform and USPS Entry Point specific trend data.
• Prepare and summarize all Platform-wide mailing performance statistics that are shared with leadership monthly.

• Assist in the development and application of new policies and procedures.
• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Excellent interpersonal, communication, and negotiation skills.
• Ability to organize and manage multiple priorities and balance changing client and company needs.
• Microsoft Office Suite proficiency, especially Excel.

Education and Experience:

• Business or related degree preferred; technical disciplines a plus.
• 3+ years’ Postal Services experience in the direct mail, lettershop, print, and/or fulfillment industry.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to travel as needed.

IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. IWCO is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact our HR Department.