Mail Clerk– Assisting Veterans

Who we are:

VBG (Veteran Benefits Guide) was founded by a former United States Marine with the goal of ensuring that Veterans receive the correct disability benefits in a timely manner. VBG has successfully guided over 35,000 Veterans by submitting their VA (Veteran Affairs) disability claims, resulting in substantially increased compensation benefits for their disabilities that are related to active-duty service. As a company founded by a Veteran and staffed by many Veterans and families of Veterans, Veteran Benefits Guide is committed to advocating for policies that protect the rights and interests of former servicemembers.

What we’re looking for:

We are looking for a Mail Clerk who is a committed and dependable individual possessing excellent customer service, communication, and organizational skills. This role requires strong time management along with the ability to follow through on time-sensitive tasks. This role requires performing critical tasks including the management of correspondence and processing claims to the VA. Client follow-up and tracking will be required by this position to complete the mailing of claims, SF180s, and initial documentation. This position will also handle incoming client calls to the reception line and route those calls as necessary. This position will communicate effectively and professionally in writing, over the phone, and in person with a diverse group of internal and external callers and visitors. The Mail Clerk must be able to implement and support change and promote a positive team atmosphere.

What we offer:

We invest in our people, supporting their growth through mentorship and professional development. We strive to offer a work-life balance, creating a culture that is people-focused and fun. Here are some of the benefits you can expect as part of our team:

• Great competitive wages with annual salary reviews.
• Work/life balance – we work hard but VBG is also respectful of time off for our employees and their family. We offer a Monday – Friday 8 to 5 schedule, and overtime is typically available and voluntary.
• Benefits - bonus and incentive programs, accrue up to 1 week of vacation in the 1st year, paid sick time, 401k with company match, a choice of health/dental/vision plans with company premium contributions, and many other benefits.
• Investing in your growth and development – in-house training and on-the-job development prepare our employees for promotional advancement, leadership opportunities, and lateral transfer skill development.
• Casual but professional work environment.

Qualifications or Competency:

• Proficient multi-tasking and prioritization skills
• Excellent internal and external customer service skills
• Superlative attention to detail
• Ability to interact with customers and business partners in a professional manner.
• Ability to maintain focus and professionalism in high-pressure situations.
• Proficient computer skills and type 30+ WPM
• Microsoft Office proficiency
• Ability to work independently or in a team environment.
• Articulate with excellent telephone etiquette and active listening skills.
• Strong work ethic with a customer-centric focus
• Ability to demonstrate personal credibility and effectiveness.
• Metrics-focused and welcomes constructive feedback.
• Willingness to embrace change and successfully implement new approaches and ideas.

Education and Previous Work Experience:

High School Graduate

Position Type:

• This is a Non-Exempt position.
• This is a full-time position.
• Hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m., with schedules subject to approval by the Operations Manager

Where we are located:

This position is based in our Las Vegas, Nevada office on East Warm Springs Road near the Airport Rental Car Center. This is an in-office position.

How to apply:

Visit our website at http://www.vetbenefitsguide.com where you can read more about us and view all our latest career opportunities to see if this or another role fits you best.

EEOC:

Veteran Benefits Guide (VBG) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender (including gender identity and gender expression), genetic characteristic, sexual orientation, registered domestic partner status, age, military or veteran status, hairstyle or hair texture, reproductive health decision making, or any other characteristic protected by federal, state, or local laws.