Madison, State Street, Studio Supervisor

Studs is an experiential retail and e-commerce brand that has re-imagined the ear piercing experience by offering consultative and expert needle piercing services, combined with a wide assortment of accessibly priced, on-trend earrings.
Based in the Madison State Street location, the Studio Supervisor will report to the Studio Manager. You will be responsible for executing the Studio's presentation and experience while providing an amazing experience to Studs' clients.
Hourly Rate: $27/hour
Key Responsibilities:
REVENUE
Financial Acumen

• Reviews business reporting with the Studio Manager and Assistant Studio Manager to understand and effectively communicate opportunities in key business metrics
• Partners with the Studio Manager and Assistant Studio Manager to implement strategies to continually improve key business metrics and achieve sales plan

Drives Results

• Contributes to a performance oriented culture by setting clear expectations and targets for the Studio team while leading the sales floor
• Structures the sales floor to maximize sales and service aptitude

Customer Focus

• Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle
• Implements and trains to service recovery best practices

OPERATIONS
Optimizes Work Processes

• Oversees the Studio's experience division including selling culture, bedside manner, and training or the Studio's presentation division including brand standards and visual merchandising
• Monitors, tracks, and communicates trends in their division area to the Studio Manager and collaborates on solutions

Decision Quality

• Balances analysis, experience, and integrity when making decisions for the overall business
• Understands when to take action and when to escalate to the Studio Manager

Ensures Accountability

• Holds themselves and staff accountable to meet directive execution dates
• Acts with a clear sense of ownership over the Studio's experience and presentation responsibilities

TALENT
Builds and Develops Effective Teams

• Contributes to creating a sense of belonging and strong team morale through collaboration
• Leads by example and models inclusive behavior for the Studio team

Integrity

• Prioritizes Studio compliance and ensures staff is accountable to company policies and standard operating procedures
• Admits mistakes and is not afraid to escalate when help is needed
• Lives out our Core Values

People-Centric

• Shows consistency by providing best-in class service to everyone in the studio
• Provides prompt and direct coaching and feedback with clear actionables

Requirements:

• Experience: 6 months of comparable Retail Management experience; experience with jewelry, piercing, or hospitality is a plus
• Availability: 40 hours per week, you must be available for five shifts (Monday-Tuesday, Friday-Sunday or Wednesday-Sunday)
• Comfortable standing for extended periods of time up to 8+ hours
• Able to lift, carry, and move at least 20 lbs
• Must be able to handle chemicals safely
• Driven, creative problem solver that consistently acts with integrity and speaks up
• Owner's mindset, with the ability to approach feedback and problems with a positive attitude.

Benefits & Perks

• Comprehensive medical, dental, and vision insurance, as well as 401k and monthly lifestyle reimbursement
• 15 days accrued Paid Time Off, 7 days accrued Sick Time, and 2 Paid Holidays, with additional opportunity to earn time and a half for working Federal Holidays
• Three months of paid Parental Leave (biological, adoptive, and foster parents are all eligible)
• A paid sabbatical after four years of full-time service
• Exclusive employee piercing and jewelry discounts (plus discounts for friends and family)
• Learning and development opportunities to support development and foster an inclusive culture

Studs, Inc. is an equal opportunity employer and considers all applicants for employment without regard to race (including traits historically associated with race, such as natural hair, hair texture, and protective and treated or untreated hairstyles), color, creed, religion, sex, sexual orientation, marital or civil partnership/union status, national origin, age, disability, pregnancy, genetic predisposition, genetic information, reproductive health decision, sexual orientation, gender identity or expression, alienage or citizenship status, domestic violence victim status, military or veteran status, or any other characteristic protected by federal, state/province or local law. We comply with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which we operate. If you require an accommodation for the application process, please e-mail peopleteam@studs.com .
Studs Inc. is monitoring and following public health requirements with respect to vaccination mandates, social distancing, PPE in the workplace, and sanitation practices in response to COVID-19. Accordingly, prospective employees are expected to comply with all such requirements if hired for employment.
Click here for the Studs Privacy Notice for California Applicants.