- High School diploma or equivalent required.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
- Approach all encounters with guests and employees in a friendly service oriented manner.
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Maintain a friendly and warm demeanor at all times.
- Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards.
- Assist front office manager with hiring and training
- Coordinate special events or special projects as assigned
- Assists guest with problems with hotel services
- Arrange transportation needs for guests
- Responds to inquiries with accurate information regarding hotel features services and assistance.
- Knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area. Suggest site-seeing locations and arrange tours
- Be familiar with all Aimbridge Hospitality policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly efficient and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Employees must at all times be attentive friendly helpful and courteous to all guests managers and all other employees.
- Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Attend meetings as required by management.
- Perform any other duties as requested by management.
The brand-new Marriott CityPlace at Springwoods Village is ideally situated on the east end of CityPlace Park in Houston’s burgeoning Springwoods Village district. We offer stylish, amenity-rich accommodations in a walkable and connected neighborhood. Our modern design is inspired by the area’s meandering paths, forest trails, and lakes while offering travelers a seamless transition from work to play. Visitors will enjoy 337 rooms across 10 stories featuring modern lounge furniture, a flexible workspace with high-speed WiFi and 50-inch HDTVs. Guests can enjoy our M Club Lounge featuring complimentary breakfast and snacks, areas to mingle with friends, cocktails served in the evening and our very own Switchouse Restaurant & Bar. We also offer 33,000 square feet of indoor and outdoor event space, including a Grand and Junior Ballroom and three boardrooms.
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan