Luxury Sales Associate

Are you a chocolate lover? We have an exciting opportunity for you! We are currently seeking individuals who are passionate about chocolate to join our team. As a Chocolate Enthusiast, you will be responsible for providing exceptional customer service and ensuring that our customers have an unforgettable chocolate experience.

Your role will be to create a ‘unique Swiss welcoming environment’ full of warmth and friendliness to our customers visiting our new store. We pride ourselves in sourcing only the best ingredients, producing authentic recipes and presenting a premium product offer to our customers. Therefore, it is paramount that we deliver this with a premium service experience, that’s both high quality and genuine, enabling us to create loyal customers that will want to return time and time again.

You will responsible for supporting the store manager in managing the day-to-day operations of the store. You will need to ensure youre working effectively, and ensure customers are at the heart of everything you do. You will be working on your feet in a fast-paced environment that will be busy and require you to slide between duties from selling, refilling the store’s needs, visual merchandising, cash handling, employee coaching, processing register transactions, and etc…

A key expectation that will define your success in the role, is a candidate who is confident in interact with people, leading their team by example and takes great satisfaction from knowing your great service has made a customer’s day better.

In summary…

*Open and close the store using the daily checklists

*Cash handling and reconciling the cash register daily

*To always maintain a clean safe workplace and adhere to health and safety legislation

*Encourage clear and engaging communication between team members and upwards.

*Monitor, support, and coach the team to ensure they reach their potential.

*Keep the store manager aware and informed on the team’s and team member’s individual performance

*React and adapt quickly to change and make timely thoughtful decisions

*Ensure a great customer’s service and provides the best product according to the our guidelines and mission statement.

*Exceptional customer service and operational standards

*Demonstrate a ‘growth mindset’, always being proactive

*Must be a quick learner, have a positive can-do attitude

*Ability to multitask and think on your feet

*Comfortable working evenings and weekends, that’s when we are at our busiest

Friendly and energetic, enjoys working as part of a team.

Job Types: Full-time, Part-time

Pay: $16.00 - $30.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person