Luxury Customer Service Rep

CornerStone Staffing has partnered with a luxury jeweler retailer who is seeking a High End Customer Service Rep for a DIRECT HIRE Opportunity!

This is an exciting opportunity with amazing health benefits, and PTO!

Join a company who is invested in your future, APPLY TODAY!

Job Title: Luxury Customer Service Rep

Location: Dallas, TX

Pay: $48,000 annually

Hours:Rotating Schedule every 3 weeks; 7am-7pm

Job Description:

• The Customer Service Associate represents the company in a positive and professional manner while providing superior quality service that furthers the client experience via phone interaction

• Central point of communication between all departments within the Dallas Service Center

• Center regarding jewelry servicing, as well as the National Call Center

• Greeting customers and visitors properly

• Maintaining a filing system and scanning documents

• Preparing jewelry piece which includes, inspecting and packaging, winding and setting, after invoicing to be returned to customer

• Handling jewelry piece with care and knowledge when customer brings it in

• Handling high volume inbound calls from consumers and jewelers

• Demonstrates strong product knowledge and understanding of the after sales service process

• Order entry and invoicing; Process payments

• Continues to learn new product knowledge

• Updates consumer's information

• Answers customers questions and addresses their concerns regarding the servicing of their product

Requirements:

• Ability to communicate exceptionally well with diverse customers; articulate, well - spoken filled with warmth and compassion

• Dedicated to providing excellent Customer Service to callers and visitors

• Attentional detail

• Ability to learn and retain facts

• Interpersonal skills, oral and written communication

• Follow Stand Operating Procedures

• Occasionally lift up to 25 pounds

• Ability to stand and walk for periods of time

To Apply for this Job:

• Click the Apply Online button at the top of this page, or below this job description, then:

• If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job

• If you are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application