Address
Form of workEmployment Type:
Full timeShift:
Evening Shift
Description:
The lead laboratory liaison will be responsible for daily operations of the laboratory client services. Staff in client services will provide communication between the various laboratory section and laboratory customers. Customers include inpatient nursing units, LUHS ambulatory facilities, home health agencies, and outside clients. The lead laboratory liaison will work collaboratively with the laboratory managers, technical specialists and directors to ensure that messaging is consistent, timely, exceeds customer needs and supports the delivery of exceptional patient care.
Oversees the daily operations of the laboratory client services. Ensures that client services has adequate staff and supplies. Acts as a key resource for problem resolution. Escalates issues as needed to
Mgr. Coordinates Lab Health Screening support- procuring supplies, order entry, collection label production, and lab report production.
Collaborates with the manager and key technical staff to develop and implement standard work in client services. Documents all client services' procedures, submits to online Document control system, reviews & edits annually or when procedures change, and ensures that all procedures are included & up to date.
Effectively leads the client services' team in the provision of support to laboratory customers. Calls critical values, recalls patients for repeat specimen collection, reviews unreceived pending log for lost specimens & follow-up, provides specimen requirements to healthcare providers, faxes laboratory results upon customer request, mails laboratory reports to outside clients, arranges for courier delivery, and reprints specimen labels. Provides a single point of entry into the laboratory for laboratory customers.
Trains client services' staff and monitors performance through regular quality review of calls and customer service surveys. Collaborates with the manager/director to develop quality improvement metrics. Performs weekly audits of quality measures to identify opportunities for improving,standardizing, and streamlining work.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Full timeShift:
Evening Shift
Description:
The lead laboratory liaison will be responsible for daily operations of the laboratory client services. Staff in client services will provide communication between the various laboratory section and laboratory customers. Customers include inpatient nursing units, LUHS ambulatory facilities, home health agencies, and outside clients. The lead laboratory liaison will work collaboratively with the laboratory managers, technical specialists and directors to ensure that messaging is consistent, timely, exceeds customer needs and supports the delivery of exceptional patient care.
Oversees the daily operations of the laboratory client services. Ensures that client services has adequate staff and supplies. Acts as a key resource for problem resolution. Escalates issues as needed to
Mgr. Coordinates Lab Health Screening support- procuring supplies, order entry, collection label production, and lab report production.
Collaborates with the manager and key technical staff to develop and implement standard work in client services. Documents all client services' procedures, submits to online Document control system, reviews & edits annually or when procedures change, and ensures that all procedures are included & up to date.
Effectively leads the client services' team in the provision of support to laboratory customers. Calls critical values, recalls patients for repeat specimen collection, reviews unreceived pending log for lost specimens & follow-up, provides specimen requirements to healthcare providers, faxes laboratory results upon customer request, mails laboratory reports to outside clients, arranges for courier delivery, and reprints specimen labels. Provides a single point of entry into the laboratory for laboratory customers.
Trains client services' staff and monitors performance through regular quality review of calls and customer service surveys. Collaborates with the manager/director to develop quality improvement metrics. Performs weekly audits of quality measures to identify opportunities for improving,standardizing, and streamlining work.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
