Company

Polynesian Adventure ToursSee more

addressAddressLihue, HI

Job description

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Description:

Apply today and join Lūʻau Kalamakū , Kauai’s favorite lūʻau!
We are currently seeking a motivated and experienced individual to join our team as a Dining Captain for our lūʻau service. The Dining Captain will play a pivotal role in overseeing the front-of-house operations, ensuring the smooth flow of service, and leading a team of food servers and table attendants. If you have a proven track record in restaurant supervision, possess strong leadership skills, and are committed to delivering exceptional customer service, we invite you to apply.

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

  • Proven experience in a supervisory or captain role within the restaurant industry.
  • Exceptional leadership and organizational skills.
  • Strong communication and interpersonal abilities.
  • Ability to thrive in a fast-paced, high-volume dining environment.

Responsibilities:

  • Team Leadership:
  • Lead, motivate, and supervise the food server and table attendant team during evening shifts.
  • Conduct pre-shift meetings to communicate service expectations and address any specific requirements.
  • Guest Experience:
  • Ensure a high level of customer satisfaction by maintaining a welcoming and efficient dining environment.
  • Address guest inquiries, concerns, and special requests with professionalism and courtesy.
  • Service Coordination:
  • Oversee the coordination of table assignments, seating arrangements, and overall dining service.
  • Monitor the pacing of service to maintain a smooth and enjoyable dining experience.
  • Training and Development:
  • Provide training and guidance to new and existing staff to enhance their service skills.
  • Foster a positive and collaborative team culture.
  • Quality Control:
  • Conduct regular quality checks to ensure food presentation, timing, and service standards are consistently met.
  • Address any issues promptly and implement corrective actions as needed.
  • Communication:
  • Foster clear communication between front-of-house and kitchen staff to ensure seamless service.
  • Collaborate with management on improving service processes and enhancing the overall dining experience.

Refer code: 9158258. Polynesian Adventure Tours - The previous day - 2024-04-29 10:07

Polynesian Adventure Tours

Lihue, HI
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