Lpn Or Rn Service Operational Excellence Coordinator

The Service & Operational Experience Coordinator (SOEC) is responsible for facilitating and coordinating key components of the Service High Reliability Organization (HRO) in an ongoing effort to ensure alignment and the achievement of results across all components of the Patient Experience. Key components include, but not limited to leadership/staff development, physician engagement and people engagement. Under the direction of the Chief Nursing Officer (CNO), the SOEC is responsible for consistently leading and modeling the standards of behavior while coaching and onboarding hospital leaders, employees, providers, and contract staff on achieving an optimal patient experience for patients through standardized tools, behaviors, and techniques. The SOEC will serve as the Subject Matter Expert (SME) and point of contact on all matters related to the facility's Patient Experience and HCAHPS performance. The SOEC will serve as an extension of the critical role CNOs must play to achieve consistent, top Service HRO Patient Experience results. This individual is viewed as a strong leader among his/her peers and has earned respect across the organization.
Education/Training:

• Associate's degree in nursing or LPN equivalent required.
• Bachelors Degree in nursing is preferred.

Experience:

• 2-4 years of clinical experience in a hospital required.
• Leadership experience preferred.

License/Certification/Registration:

• BLS required
• NM LPN or RN license required.

Knowledge, Skills & Abilities:

• Familiarity with Microsoft Office or Google Suite programs is required.
• Excellent written and verbal communication skills are required.
• Ability to interact with diverse physicians, clinical leaders, and other staff members.

Benefits:

• Sign-On Bonus for qualified LPN/RN
• Tuition reimbursement
• Affordable, comprehensive medical plans
• Student loan payments for eligible FT positions
• Paid vacation and personal time
• Flexible spending accounts•
• Life and Disability Insurance
• 401K plan with Employer match

Liaison between patients, patients' relatives, and the healthcare organization. Communicates patients' questions, complaints, problems and concerns to appropriate staff members. Explains policies and procedures to patients and refers them to the proper services. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
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Eastern New Mexico Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
At Eastern New Mexico Medical Center (ENMMC), we focus on cultivating an environment that inspires growth, empowering leadership and encourages health and well-being, not just in the communities we serve but also in the careers of those who make an impact in the lives of many. We know that understanding and addressing the wants, needs and expectations of our patients is critical to our success. And we recognize that the compassion and collaboration of our staff, physicians and volunteers are key to our continued success and are the core of our mission. We strive to create an environment of teamwork and engagement, where employees work together on continuous quality improvement with a focus on patient safety. We are looking for individuals who share this commitment and understanding. As a future employee your personal growth and development is paramount at ENMMC. Come join us in making a difference!