LPN or Certified MA Urgent Care (On- call)

Job Summary: Provides professional nursing care for clinic patients following established standards and practices.

Essential Functions:

1. Perform general nursing care duties for patients. Administer prescribed medications and treatment in accordance with nursing standards.
2. Assist with the preparation of equipment and aid medical provider during treatments, examination, and testing of patients.
3. Observe, record, and report to the provider information relating to the patient’s condition and reaction to drugs and treatments.
4. Maintain timely flow of patients throughout the day.
5. Greet patients and prepare them for physical examination. Instruct patients in the collection of samples and tests.
6. Arrange for patient testing and admissions.
7. Respond to and refer incoming telephone calls. Instruct patient and family regarding medication and treatment instructions.
8. Record tests and examination results.
9. Have a thorough understanding of the nursing workflows related to the Quality Metrics that the clinic is responsible for reporting on. Provide education/information to patients regarding required testing to be done (e.g. Fit Kit testing).
10. Prepare exam rooms and treatment rooms with necessary supplies and equipment.
11. Maintain patient confidentiality.
12. Adhere to safe principles of lifting, patient transfer and ergonomics.

Required Knowledge, Skills, Abilities:

1. Possession of a current unencumbered Medical Assistant Certification.
2. Graduate of an accredited certified medical assistant program.
3. Knowledge of principles/skills needed for Certified medical assistant to provide patient care and treatment.
4. Knowledge of examination, diagnostic, and treatment room procedures.
5. Knowledge of medical equipment and instruments to administer patient care in specific work area.
6. Knowledge of medication indications for use and their effects on patients.
7. Knowledge of patient education principles to assist patients in caring for themselves.
8. Knowledge of common safety hazards and precautions to establish a safe work environment.
9. Skill in administering a variety of treatments and medications as directed.
10. Skill in using various types of equipment for examination and treatment procedures.
11. Skill in taking vital signs. Skill in updating and maintaining patient records.
12. Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
13. Ability to maintain quality control standards.
14. Ability to recognize problems and recommend solutions. Ability to problem-solve and make sound judgments.
15. Ability to react calmly and effectively in emergent situations.
16. Ability to interpret, adapt, and apply guidelines and procedures.
17. Ability to communicate clearly.
18. Ability to read, understand, and respond to detailed oral and written instructions.
19. Ability to be flexible and adaptable to changing assignments and work pace.
20. Ability to utilize computer programs expected for patient care (Epic, etc.) and access patient information from the internet, and the ability to type at least 30 wpm.

Required Customer Service Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s “Principles of Customer Service” (described below).

• Smile – Provide a warm and friendly greeting in person or on the telephone,
• Assist – Be alert and responsive to opportunities to help patients and staff,
• Listen – Show interest, provide undivided attention, and use active body language,
• Eye Contact – Always provide eye contact at initial greeting, and at other feasible times,
• Mile Extra – Go the extra mile to meet other’s needs,
• Communicate – Keep people informed, respond to messages in a timely manner, and ask questions,
• Liaison – Initiate positive relationships with patients and staff members while meeting their needs,
• Individualize – Treat each person as an individual and look at things from their perspective,
• Notice Surroundings – Notice physical surroundings and what people need, take action if needed,
• Impression – Make a positive impression during each interaction, and
• Choice – Choose to make the Salem Clinic a great place to work and to receive excellent care.

Required Teamwork Skills: Employees of the Salem Clinic are required to consistently implement the Clinic’s Essential Skills of Teamwork (described below).

• Alert and responsive to assist fellow workers without being asked, puts needs of others before own,
• Offers constructive feedback in a nonjudgmental, positive, and confidential manner,
• Shows initiative and takes responsibility in dealing with interpersonal conflict resolution,
• Flexible in response to unexpected changes in work volume, scheduling and staffing,
• Takes responsibility for keeping informed,
• Assumes supportive role in the absence of supervisor,
• Recognizes, acknowledges and shows appreciation for the contributions of others,
• Promotes a positive work environment.

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Position Number: S2-2OCNS

Hours: Part time, on-call, not scheduled