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Form of workHIRING BONUS FOR THE RIGHT CANDIDATE WITH EXPERIENCE
Burglar & Fire Alarm/New Construction Rough & Trim - Field Technician
Company Overview:
At Symspire, we've been in the business of helping save lives and property for more than 56 years. We are the largest and oldest family-owned smart home security service provider for residential and business customers in Tennessee. We also have a presence in Alabama and Kentucky. As a company we strive to make sure our team members feel like family because we know that they are our most important asset.
Position Summary:
This is a unique position where you will be your own boss day to day. We are looking for a self-motivated driven person who can manage their own time and be productive
As a Field Technician you will be focused on the installation and service of basic wired and wireless systems as well as some hybrid systems. You will also be working in residential new construction running Low Voltage wiring during the rough stage and Trimming the homes once the house is near completion. You will be installing ceiling and wall speakers for customers' future home theater and home audio needs. You'll work with our operations manager and our outside sales team to ensure our customers receive the highest level of professional care from start to finish. The successful candidate will have an immediate and distinct impact on the experience of Symspire customers and therefore a strong record of customer service, quality judgement, and the delivery of results are key requirements for this role. Additionally, a successful candidate must have a curious mind and a desire to learn new technology as the role consists of a variety of ever-changing smart home products.
Qualifications & Experience:
• High School Diploma or equivalent (Required).
• Driver's License (Required).
• Must be able to pass regular background checks, MVR checks, (Required).
• Pre-Employment Drug Screening
• Security system installation and programming 3+ years (Required).
• Ability to maintain a high degree of productivity and accuracy.
• Ability to successfully pass skills test.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong problem-solving and multi-tasking skills are a must.
• Must be able to work under pressure and meet deadlines, maintaining a positive attitude while providing exemplary customer service.
• Must be able to work independently and to carry out assignments to completion within company standards.
• Must be able to keep a clean and organized work van and maintain inventory control daily.
• Technical, vocational school is preferred however your years of experience would suffice.
Essential Duties and Responsibilities:
• Perform service, installation, and activation of security and fire systems.
• Communicate with customers to review service or installation jobs, answer questions that they may have properly and professionally.
• Demonstrate, instruct, and train the customers on the system functions and operations.
• Demonstrate, and train customers on advanced video, video analytics, automation, property awareness alerts, notifications, geo fencing, user code, advanced monitoring solutions via Alarm.com. Apply Alarm.com six best practices, perform tests and system checks prior to leaving any jobsite.
• Have in-depth knowledge of security systems wiring, operation and functions.
• Complete understanding of the systems we install today. (2GIG & Qolsys) (Radio Communicator: Alarm.com)
• Handle after-hours emergency service requests.
• Understanding of monitoring service protocol.
• Troubleshoot and repair existing wired, wireless, and hybrid security/fire system problems, malfunctions, supervisory conditions, low battery conditions, and false alarms.
• Understand and communicate service or upsell parts pricing, monitoring rates to customers.
• Perform tests on all service and installation work performed.
• Run Low Voltage wire such as data, cable, security, and A/V cables.
• Install network panels, data & cable outlets, and run flex conduit.
• Perform other duties as assigned.
Physical Requirements & Work Environment:
• Frequent use of step ladders and extension ladders.
• Frequent amount of lifting up to 50 pounds.
• Occasional lifting of up to 100 pounds.
• Crawling in attic or crawl space
• Drive a truck or van.
• Regularly required to drive, walk, stand, reach with hands and arms, stoop, use hands to finger movements, kneel, talk, and hear while performing the duties of this job.
• Active construction site work
• Moderate noise from drills, hammers, banging, construction equipment, alarms, beeps and other sounds related to the security industry and/or construction sites.
• Occasional Strobe light flashes.
• Exposure to hot and cold temperatures, humidity, and exposure to dust.
Symspire is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers by helping save lives and property. Together we can achieve this goal when we have the best talent working in an environment where employees feel included and recognized.
Job Type: Full-Time
Pay: Depends on Experience (We will pay for the right person)
Benefits:
• Health Insurance
• Company Paid Long Term Disability
• Company Paid Life Insurance
• Paid Vacation & Holidays
• Dental Insurance
• Vision Insurance
• Partial Matching 401K
• Paid Time Off
• Company truck or van to take home (As long as you live in our service area)
Work Location:
Knoxville (Home base - most of your work will be located here)
Chattanooga, Tennessee (Occasionally to help in this market as needed)
Huntsville, Alabama (Occasionally to help in this market as needed)
Nashville, Tennessee (Occasionally to our corporate office for training or meetings)
Compensation: $50,000.00 per year
At Symspire, we've been in the business of helping save lives and property for more than 54 years. We are the largest and oldest family-owned residential and commercial smart home and smart business, security alarm, video, fire alarm, access control, home theater, home and business audio provider in Tennessee. Symspire is a small regional company with a presence in Nashville, Franklin, Knoxville, and Chattanooga Tennessee as well as Huntsville, AL and Bowling Green, KY. As a company we strive to make sure our team members feel like family because we know that they are our most important asset.
