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Form of workJob Description
Our Job OpeningWe are searching for a Lot Attendant to join our team! As a member of our staff, you will be responsible for tending the Planet Fitness parking lot. This includes assisting with parking lot traffic flow and learning basics of the front desk Member Services Representative tasks.
Some of your responsibilities will include:
Some of your responsibilities will include:
- Making sure semi-trucks do not park behind the building
- All ingresses and egresses are accessible for all PF members and prospects
- Help with MSR basics at the front desk
- Greet members and guests, providing exceptional customer service and do your best to make members feel comfortable and welcomed!
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point of sale system.
- Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
- Go above and beyond to keep the front desk area and lobby clean and orderly.
- Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Regular cleaning of all exercise equipment and tanning beds.
- Regular restroom and wet area cleaning and stocking.
- 6-12 months of Customer Service experience is preferred.
- High school diploma/GED equivalent required.
- Nationally Certified Training Certificate required.
- Basic computer proficiency with an eye for accuracy.
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Contribute to changing people's lives every day by helping us create a healthier Planet!
- Work hard and play hard with an amazing group of talented, dynamic professionals!
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
