Lost & Found Clerk

POSITION PURPOSE:

Provides quick and efficient service for all guests and colleagues by dispatching all requests in a timely manner, and assists with various office administrative tasks.

ESSENTIAL FUNCTIONS:

• Answers incoming phone calls in compliance with Trump International’s Telephone Etiquette
• Responds to Voicemails and Email inquiries promptly
• Logs all found items in Chargeback with attention to detailed information
• Searches for Lost and Found if an item has not been placed in the found bin Not sure how to word
• Follows up and investigates all Lost and Found calls to ensure guest’s satisfaction and quick retrieval of the item to its respectful owner.
• Actively assists guests with creating solutions of any challenges that may arise.
• Sort all found items for the day in separate bins for easy sorting and retrieval
• Completes and files all guest retrieval forms which are to be filled out after each item retrieval.
• Coordinates with Housekeeping Management and Front Desk Management for after-hours pickup.
• Arranges shipping for items per guest’s requests, taking credit card information, addresses, and contact information while adhering to PCI compliance
• Ensures all items are that are not claimed are distributed out to the associate who found the item, or donated to their proper charity.
• Organizes, generates, and files reports as needed.
• Pick up Lost and Found from guest rooms.
• Completes other assignments as assigned by management.

QUALIFICATION STANDARDS:

EDUCATION

EXPERIENCE

• Requires 5 years’ administrative support experience.
• Experience with MS Office applications and Outlook required.
• Previous work experience should include working in a high-volume environment. Must be able to work, days, nights, holidays, and weekends.