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Form of work
SalaryNew York, NY
Salary Range: $100,000- $130,000
The Loss Prevention Team Lead assists in the overall administration and management of Loss Prevention monitoring and loss mitigation. The Team Lead oversees a team of Analysts in their daily responsibilities and provides guidance and direction to the Apple Bank’s branch network on loss alerts for customer contact/confirmation and resolution.
Salary Range: $100,000- $130,000
The Loss Prevention Team Lead assists in the overall administration and management of Loss Prevention monitoring and loss mitigation. The Team Lead oversees a team of Analysts in their daily responsibilities and provides guidance and direction to the Apple Bank’s branch network on loss alerts for customer contact/confirmation and resolution.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Collaborates with the Head of Fraud Prevention and Investigations to implement new/revised Operational Policies and Procedures that prevent potential losses to limit exposure and liability.
- Support the development and implementation of Operations risk procedures for branches and other areas, if applicable, by regularly communicating with intra-divisional departments.
- Research Verafin and Card alerts related ton account activity and work with branch personnel, FCC and business partners to validate suspicious activity and prevent losses.
- Conducts Quality Assurance on Analyst’s work and escalates as needed.
- Manage Analyst performance, development, projects and training.
- Review Card fraud and Verafin related reports and assist in the analytic processes utilized and/or developed by the department to address areas of financial exposure (check kiting, new accounts, dormant accounts).
- Implement new or revised operational procedures that prevent losses and limit exposure and liability.
- Detect fraud trends and recommend preventive measures to management.
- Develop, recommend and document adjustments to workflow to streamline processes.
- Prepare monthly detailed analysis of all investigations and losses incurred.
- Participates in or supports additional projects related to fraud prevention.
ADDITIONAL DUTIES AND RESPOSIBILITIES
- Participate in employee fraud training awareness training.
- Participate in the installation and testing of the Verafin fraud monitoring solution.
- Work closely with the Bank’s AFC Investigations Department with related pending investigations.
- Prepare monthly detailed analysis of losses and fraud patterns.
- Remain up to date with all regulations, policies and procedures, and ensures full branch compliance.
- Perform additional duties as required.
SKILLS, EDUCATION AND EXPERIENCE
- 5-8 years of retail banking experience with a focus on fraud management and loss mitigation.
- 3-5 years of retail banking experience with a focus on fraud mitigation.
- Experience with implementation and testing of fraud monitoring solutions helpful.
- Bachelor’s Degree or comparable work experience.
- Knowledge of the Uniform Commercial Code (UCC), Reg E, Reg CC, and other rules and regulations.
- ADDITIONAL SKILLS
- Strong interpersonal, motivational, organizational and leadership skills.
- Demonstrates sound decision-making ability and follow-up skills
- Strong analytical, research, and attention to detail skills.
- Excellent verbal and written communication skills.
- Excellent inter-personal and partnering skills to facilitate effective working relationships
- Exceptional documentation and process management skills
- Strong technical and PC skills.
- Strong knowledge of the Bank’s operating Core System and related systems.
- Able to adjust to a rapidly changing environment
- Able to work independently or as part of team
- Able to manage multiple tasks or projects
- Advanced knowledge of Microsoft Office suite of products.
Visa sponsorship not available.
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.
