Loss Prevention Supervisor - Home Delivery - San Antonio, Tx

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Work closely with site leadership in both establishing and executing Loss Prevention objectives defined by existing and evolving opportunities to minimize loss and protect our assets and teams
• Lead the site level culture of internal Loss Prevention including the implementation of investigative best practices, shrink reduction, inventory controls, report development, and standardization around chain of custody for high value drugs and controlled substances
• Drive a high level of inventory accuracy through awareness, root cause analysis, trends, and implementing process improvements
• Lead or contribute to the development of Loss Prevention Programs and initiatives, in consultation with applicable stakeholders
• Establish/apply quality objectives, criteria, standards, and levels using appropriate quality management methods, with input from applicable stakeholders
• Support and validate process through inventory audits and inventory process review & validation
• Identify, investigate, and resolve; medication loss, diversion, lost packages, consumer dispute, reships investigations, missing/lost packages, carrier losses, potential carrier/vendor/consumer theft or fraud, and drive remittance for losses
• Provide huddle topics, promoting safety tips and driving safety awareness in conjunction with our safety partners
• Develop and present business updates, investigative reviews, cost/benefit analysis, physical security risk assessments, and financial impact / shortage findings to Sr. Leaders and key stakeholders
• Demonstrate an ability to leverage data to help depict largest areas of shortage opportunity, while creating an action-oriented plan to proactively eliminate loss going forward
• Provide education, training, and validation to site leadership and staff around Loss Prevention initiatives
• Support and build out standards for key process to align to network
• Partner with site leaders to influence Loss Prevention core priorities such as; shortage reduction, diversion identification, and a safe/secure environment
• Monitor, review, and implement a camera strategy to promote regulatory compliance, optical shortage identification, medication loss recovery, and physical security deterrents
• Partner with Corporate Security to help facilitate training and leadership around fostering a safe and secure work environment; includes enhanced physical security measures, guard support, and promoting team member safeness
• Support internal audits, such as PCAT, safety, BOP, DEA, etc.
• Support and promote an engagement culture and be an inclusion and diversity champion

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience

Required Qualifications:

• 3+ years of operational experience (fulfillment, pharmacy, inventory control, etc.)
• 1+ years of experience leading in Loss Prevention, investigations, operations, supply chain, inventory management, and distribution/fulfillment operations
• Current and unrestricted Pharmacy Technician License in TX or the ability to obtain one within 90 days of hire
• Basic level of proficiency in MS Office (Outlook, Word, PowerPoint, Excel)

Preferred Qualifications:

• Experience leading people (direct or indirect) in a highly regulated industry
• Experience with handling confidential material, and experience with law enforcement partnership
• Proven ability to influence operational leaders that this role directly supports
• Proven ability to analyze data and identify trends

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment