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Form of workJob Description
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We're hiring, and we'd love for you to join our dynamic team!
Our Authentication Centers (warehouses) are where the magic happens! Our facilities are located in New Jersey and Arizona, where we've created The Art & Science of Real — combining the knowledge of hundreds of luxury experts with cutting-edge, proprietary technology. As consigned goods travel into our facilities, the team processes, authenticates, and photographs each item in preparation for listing to our website. As a Loss Prevention Specialist, you will assist with all aspects of Loss Prevention investigations, physical security, shortage control and safety within the Authentication Center. If you are a self-motivated individual who thrives in a fast-paced environment, this could be the perfect match!
What You Get To Do Every Day
- Create a welcoming environment for TRR employees and guests as the first point of contact for all site visitors
- Execute front desk security protocols including bag checks, badge enforcement, metal detector/wanding, parking lot control, merchandise check in/out procedures, etc.
- Complete daily video reviews, high value investigations, and various other special projects in support of the Loss Prevention and Operations teams
- Conduct daily, weekly, and monthly Authentication Center audits to ensure shortage control, safety, and all other Loss Prevention policies and procedures are being adhered to
- Support occasional off-site functions such as photo shoots, private showings, events, etc.; Event schedules may be during regular business hours and off hours
What You Bring To The Role
Minimum Requirements:
- Working Availability (Friday through Tuesday - 5AM to 1:30PM)
- Customer-focused mentality and a positive, approachable demeanor
- Ability to effectively partner with all levels of leadership
- Strong written and verbal communication skills
- Keen attention to detail and situational awareness
- Ability to lift and move up to 25lbs of merchandise and supplies
- Ability to sit or stand for up to 8 hours at a time
- Open scheduling availability with the expectation of working evening and weekend shifts as needed *Overtime is sometimes required to meet the business needs.
Preferred Requirements:
- 1+ year of Loss Prevention or Security experience is preferred
- Proficiency with Google Suite
- Experience using CCTV or working in a security operations center
Compensation|Benefits|Perks
- $50 in monthly food credits to apply to snacks and meals that are available for purchase on site
- Employee Stock Purchase Plan (purchase stock at discounted rates)
- 401K (with company matching up to $1000)
- Medical, Dental & Vision Insurance
- Paid parental leave
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 9 Paid Holidays
- An hour of paid sick leave for every 30 hours worked
- Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis
- State of the art, climate-controlled warehouse facility
The expected hourly rate for this role is $18.50 - $19.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.
GHR8420 #LI-JM10 #LI-Onsite
The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That's why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
